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I work in Alpharetta and went to several dentists trying to find a good fit. I went to two other dental offices and was overcharged and received terrible service. A friend suggested Stone Stone &a Elliott and I was so pleasantly surprised! The receptionist is proactive, kind and and attentive. The hygienist was timely, friendly and treated me with care. The dentist was so sweet and professional and made me want to come back. I'm so glad I found this amazing place!
Date May 2017
Posted: 6/21/2017 • Link to this review
Before making an appointment at this office they let me know that they were out of network with my insurance. I then said no thank you but I was reassured that my insurance plan paid the same for out of network as they did for in network dentist and booked me an appointment. I went for a cleaning that is typically covered 100%, I went back twice after for a filling each time and paid my out of pocket expense (insurance pays 80% & myself 20%) of around $40.00. About a month later I get a bill for over $450.00! I call and it is explained to me that this is what I owe after my insurance paid their part because they are out of network. She did take off about $80 for my cleaning because there was a special at the time of my first appointment that no one mentioned to me. I called my insurance and they let me know that they do indeed pay the same as in network....meaning they pay 80% of the allowed amount. Which typically if they are in network there is a contract and the rest is then written off. However, since I was out of network and their is no contract the dentist office could hold me responsible for the rest of whatever they charge. So that's how I got my bill.It was never explained by the staff that NO IT IS NOT PAID THE SAME. Why would I go to a dentist that is going to bill me for over $400.00 dollars when I could go somewhere else and not get a bill at all??? This is no way to get patients or run a business. It is dishonest & out right crappy to do people like this!
Same exact thing happened to 2 people that I referred there!!!
Posted: 7/28/2016 • Link to this review
Several of my coworkers go to Drs Stone and Stone for their dental needs due to a combination of service and convenience (their office is only 2 miles from ours). I decided to give them a try a few weeks ago and I was extremely pleased with the experience. Everyone at the office was extremely kind and courteous. Highly recommended.
Posted: 12/05/2005 • Last edited: 1/02/2008 • Link to this review
Whether you are seen by Dr Dale or Dr Renee (husband & wife), you are in good hands. Their work is excellent and they are the kind of people that you would be proud to call friends. The office staff is friendly and helpful. Whether you are new to the area or are just looking for a change, give Drs Dale and Renee a try. You'll be glad you did!
Posted: 4/11/2005 • Last edited: 1/02/2008 • Link to this review