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My 78 year old mother applied for an apartment lease and was approved. She paid her fees and received a "Welcome Home" letter with a move-in date. Was notified 10 days later that the tenant in the apartment chose to withdraw their notice and sign a new lease. Management did not ask her how this would affect her move. They simply told her to choose from several other apartments. The first looked out on a parking lot and was not suitable. The other two were not available for another 3-4 weeks beyond her original move-in date - and they would not offer any assurance that those tenants would actually move out. The management attitude to all of this? The explanation she received was 'These Things Happen'. The best offer for compensating her for this inconvenience (and expenses for storing her things for another month) was an offer to pay the cost of moving the electrical service that she already paid to have connected. I spoke with several other reputable management companies and was told that most management companies will not accept cancellation of notice after a new tenant has paid a deposit on the apartment. Not at Stoneleigh... give your notice and take it back with ease! This seemed like a nice place. But if you are leasing an occupied apartment (almost everything they have is occupied and on a 60 day notice) have a Plan B, a Plan C, and maybe even a plan D lined up in case the management pulls the rug out from under you.
Posted: 9/21/2015 • Link to this review