A trip to the veterinarian can be an emotionally charged time for both pet and owner when the pet's life is at stake. Owners such as JohnH123 often find themselves in the terrible position of having to make choices and decisions that are difficult. Decisions that weigh budget and the desire to provide the best medical care for a family pet are unimaginably hard for a husband and father to make. The doctors and staff at Strawbridge Animal Care understand this struggle and offer carefully considered council regarding options and possible outcomes to help the client make the decisions that are best for them and for their family. In this case a referral to the emergency clinic for 24 hour observation over the weekend was the option recommended. We are all glad that JohnH123's story has a happy ending and his family still has their wonderful family pet.
Posted: 7/11/2011 • Last edited: 6/17/2014 • Link to this review
My dog was acting oddly (tilting her head, difficulty standing). Not one, but two of the vets told me that they could not determine what was wrong, but that whatever it was, was serious and would require 'a lot' of testing. As my dog is at the upper end of her life expectancy, they asked me, "Where are you with this?" I explained that I could not justify spending hundreds/thousands of dollars on the unknown. They gave me a referral to an emergency vet hospital for euthanization. The younger doctor also gave me the phone number of a vet who travels to your house and puts your dog down for $250. My wife and I sat with our seven year old daughter and cried together about what we had to do. Thank God we got a second opinion from another vet. With a visual inspection (no costly blood work) and our description of the symptoms, she diagnosed her with an inner ear condition. She prescribed Meclizine and within a few days our family member was up and running around like a puppy. When I called the clinic, the Practice Manager was less than sympathetic and was actually rude to me. While she did apologize for her two doctors' "misdiagnosis", that was the extent of customer service offered to me. She even mentioned getting her lawyers involved. Today I received a letter from her letting me know that they would no longer serve our dog.
Posted: 7/08/2011 • Last edited: 6/17/2014 • Link to this review
Once this business changed ownership the pricing went up, the service went down. I wish I could provide more information but I simply did not stick around long enough to find out more. When the same lab tests cost over $100.00 more than the previous ownership charged, there is certainly a problem.
Posted: 6/01/2008 • Last edited: 6/17/2014 • Link to this review
We have taken our pooch to Strawbridge since we moved to VB. Easy appts scheduling, including weekends and Doctors always have time to discuss the diagnosis with you. In addition, when we had a question about the safety of lawn care services to our dog, our Vetpromptly returned our call and spent about 10 mins. talking about the issues with us.
Posted: 5/31/2008 • Link to this review
Service is very good and the people who work there seem to enjoy what they're doing. A bit pricey and you need to be specific on what tests, etc. you want completed as I've been disappointed to get a bill for items I didn't request.
Posted: 11/07/2007 • Last edited: 6/17/2014 • Link to this review