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Greg was very helpful at helping find just what I was looking for. I have had my new floors for a few months now and I love them. They were instulled quickly and just the way I wanted them. Ron even went out of his way to deliver something I needed for the floors. I would use Strawn Carpet again. Great service! Great floors! Great price! Thanks so much Greg and Ron..
Posted: 9/07/2010 • Link to this review
Strawn Carpet has good prices, superior work and fast installation. I have used them for several homes in the West Cobb area and their work is excellent. Professional Staff---I will definitely use them for future projects.
Posted: 7/26/2010 • Link to this review
I checked prices for the same carpet at other places & there price was by far the best. I don't want to pay for the other places 'pretty' showroom, I just want the best value for my dollar. They installed the carpet when I wanted it with no problems.
Posted: 5/22/2010 • Link to this review
I was considering recarpeting my whole house which had been damaged by our cats. Additionally, I wanted to redo my kitchen floor. Ron sent his son in law Greg to measure the house and from there after a few phone calls to him, I got a firm quote. I was seriously considering it until I decided to pass on it because the cats would only tear up the new carpet. After informing Ron about the change of plans and my wanting to just redo the kitchen floor, he told me flat out that he wasn't going to bother with it because he wouldn't make any money just doing the kitchen. Isn't that something one should not say out loud? How can anyone turn down work in this economy? Not to mention how rude it was. If you do not have an extensive, expensive job, don't bother....I'm more upset because I'd ignored the fact that he took his time in calling me back to set up the intial installation but I'd fallen in love with the kitchen flooring which was a discontinued model....I can kick myself for wasting the better part of a month with this guy. My suggestion to this company....learn the value of customer service, treat your customers well regardless of how much they plan to spend, don't turn down perfectly good money because you are greedy for more.
Posted: 11/05/2009 • Link to this review
We are disappointed by this review. The original scope of the job was for carpeting the house. The scope of the project changed more than one time to include less of what we do offer (carpet sales & installation) and more of what we don't offer (ceramic tile demolition). We are NOT a jack of all trades. We are very good at what we do and this project was pushing the boundary lines of what we offer to a place we were uncomfortable with.
As a company, Strawn Carpet is 100% focused on our customers and we strive to provide quality customer service, superior products and installations at fair prices. At the end of the day, we are a business. As such, we need to be profitable. Especially in these economic times, we can't afford to lose money on jobs that will not cover the costs.
If the selected flooring has been discontinued, we apologize. That is out of our control.
Ultimately this particular project got to a point where the job was not profitable. It is unfortunate but at times we must decline jobs and we reserve the right to do so. If we offended anyone, that is not our intention and we apologize. Thank you for taking the time to read this.
Greg took the time to thoroughly explain our different carpeting options, and we never got the feeling that he was trying to upsell us, which scored big points with us. He listened to our needs and worked within our budget. If we ever need flooring work done in the future, Strawn Carpet will be the first people we call.
Posted: 12/10/2008 • Last edited: 3/15/2009 • Link to this review
Strawn Carpet provided my parents with an estimate to install hardwood flooring in the family room of their East Cobb home. Strawn's price was slightly higher and therefore the business was done by another company. However the representative, Greg Haff, was very thorough and professional. He really took the time to explain the options available and impressed us with his knowledge. He was not interested in cutting any corners to get the job done cheaper. In hindsight I would recommend this company to anyone considering an upgrade of their old carpet, laminate or hardwood flooring. If quality is the most important factor you should consider Strawn Carpet. Even though they won't admit it, I know my parents regret going through the cheaper company even though they saved a few bucks.
Posted: 2/13/2008 • Last edited: 3/15/2009 • Link to this review