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Sundance Behavioral Resources

1 star rating 1 Review

(801) 264-9522 Call

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845 E 4800 SSalt Lake City, UT 84107


  • Sundance Behavioral Resources - Salt Lake City, UT -  Wh4tever

    Reviews: 1

    Terrible Service
    Wh4tever (1 review)

    I was out of town and called the office because I started going through a bipolar episode that was severe enough to make me need to go to the ER. The staff member did not take my plea to speak to the doctor very seriously as she took down my number and told me that she would "let him know of my situation when he gets a break". I waited an hour for the doctor's call when my mother actually had to call them back to which they told her that they would have given him the message at the end of the day, when my needs were critical and required immediate attention. After that, the doctor finally called me back. I have had frustrations with the staff before, when I had asked them to fax my prescription to a pharmacy- I assumed it was done. A week later, I hadn't received my medications (mail order) so I called my pharmaceutical insurance and found out that they hadn't received any prescriptions at all. I called the doctor's office back many times thereafter, each time speaking to different staff members to which they failed to communicate with each other to get the simple task done. I had done most of the work and given them the phone number necessary to get the pre authorization for my medication and th9e fax number needed to fax the Rx. I asked them to call me to let me know when it was accomplished, which they also failed to do. I called back a week later, still unsure, when they told me in a short manner that it was done. I am very close to finding a provider elsewhere. Terrible

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