The worst service we ever received. We were told we could have vinyl flooring under our tile, then when the installers came, they wouldn't work. They said the vinyl had to be removed and it would cost an additional $800. We ended up removing the vinyl ourselves that night to save the expense and so the guys could come back the next day. Not even 4 months later, the tiles started to come up (sound hollow underneath). After a hassle, we got someone to come out and finally got the floor fixed. When they started working, they ended up replacing 3x as many tiles because as they replaced the bad ones, the tiles around those started coming up. Again, another couple of months and more tiles started coming up, including ones they replaced the last time. The warranty was only for a year, and now 2 years later, we still have half the floor coming up. I wish I had never done business with them. I am telling everyone I know never to use this company!!!
Posted: 9/18/2007 • Last edited: 1/02/2008 • Link to this review