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Team Terra was at my house within 30 minutes of me calling. After learning that I was leaving the country the next day, they called in a team to handle the water in my basement that night. They met my daughter after hours while I was gone to check and remove the equipment. Once I returned, they worked quickly to repair sheet rock, repaint, and replace carpet. They were easy to work with and did an excellent job in restoring my basement. I appreciated how they worked around my crazy summer schedule and had my home back to normal as quickly as possible. They are very understanding and an excellent company that does quality work. I highly recommend them!!!
Posted: 9/02/2011 • Link to this review
Carolyn, being flexible is what it's all about. Our clients have tight schedules, and these things certainly are not expected and always seem to happen at the worst times. We appreciate you trusting us with the damage mitigation and repairs to your home! - Eli
I called Team Terra in a panic. I was about to go out of town the next day but needed to have my water damage issues addressed ASAP. Niclas and his team were at my door in less than two hours. Shortly afterwards, they were pulling down insulation & drywall. Niclas put my mind at ease and completed the work in my absence. I even got a referral for an equally great company to replace my insulation and dry wall. Team Terra provides excellent service and I will be recommending them in the future.
Posted: 8/22/2011 • Link to this review
It was our pleasure, we always enjoy being able to help customers go from panic to ease of mind. Thanks so much for reviewing us on Kudzu!
Team Terra came to our rescue within 60 minutes of my discovering my flooded house that was caused by a broken water pipe. They were extremely responsive, VERY easy to work, did great work in a timely fashion, were experts with all too confusing insurance component and always were available by phone or email. They took a heartbreaking situation and turned it into a pleasurable experience (as pleasurable as water leak can be).
Posted: 7/26/2011 • Link to this review
Rich, thank you for the review, and thank you for your continued referrals to your neighbors since then!
I had a water leak in my kitchen. The team came out the day I reported it to my insurance company. They kept me informed through the entire process and worked with my insurance company. They coordinated all the people needed to fix the plumbing, flooring, drywall, painting, and cabinetry. They even worked around my work schedule. I work nights, so they scheduled their workers to come in the afternoon so I could get sleep during the day.
Posted: 7/22/2011 • Link to this review
Kelly, it has been a pleasure working with you and we really appreciate you taking the time to post a review for us. A couple of us have wives who are nurses so we understand the late shift life.
Eli and his team do an incredible job. I'd recommend them with extreme confidence. They are professional and dependable.
Posted: 7/14/2011 • Link to this review
Thanks Casey, we think the same of you!
1. They had to stay late to finish work because second tile contractor walked off - NOT due to dog. Dog accidently got lose, walked floor of FIRST tile people. MINOR fix - 15 second fix. I watched. Crap happens. I apologized. Shows qalify and professionalism of contractors. IF that was case, I should have been told (tilers told me earlier he had to be on another job the next day). What is the real truth there? 2. I HAVE NOT BEEN PAID. THEY DID NOT GET PRIOR APPROVAL FOR ADDITIONWAL WORK. Adjuster was NOT aware additional work done. When I called TWO MONTHS ago inquiring where check was, she was surprised to know additional work had been done. 3. Their bill had to be corrected NUMEROUS times for billing me for work they DID NOT do. 4. I asked for carpet cleaning approx. 2 wks into a 4 plus wk project. My daughter was there when Team Terra rep. told I wanted two rooms and scotchguarding. Quote given but charged me even more. Then wanted to clean carpets with work STILL GOING on which would defeat purpose of cleaning carpets. 5. Now they want to ruin my credit for their failure to notify the insurance company additional work was needed, and ASSUMING I had been paid. 6. They had two tries to fix paint/walls. This isn't baseball, 3 strikes you're out. Grout can't be fixed without major work. They did not remove old grout between existing tile and new tile. Would you want them to come back a THIRD time? Pictures may be fuzzy but they show problems quite CLEARLY.
Posted: 7/12/2011 • Last edited: 7/16/2011 • Link to this review
Due to uncertainty as to whether Ms. Cira has actually been reimbursed fully for the loss via her insurance policy, we have elected to temporarily suspend collections on the agreed upon debt amount as Ms. Cira has agreed to contact the insurance company to determine the discrepancy. Representatives at the insurance company continue to tell us all payments have been sent. Since the current review is a list of replies to statements we made in our response to the original review- none of which will make sense on their own -we have also decided to discontinue replies to specific issues posted here. We still maintain that we: 1. Always have offered and still offer to inspect and remedy ANY issues with our work and 2. We have agreed to accept a reduced amount as a gesture of good will so as to part on better terms. - Team Terra
The team is polite, clean cut, very thorough, and stand by their work. I was impressed with their ability to communicate the issues with my mold situation and their flawless execution remediating my mold situation. Not only did Team Terra remediate but they also took extreme care leaving my home in better condition than they found it. I just wish every contractor operated with such pride and professionalism. THANK YOU Niclas & Team.
Posted: 6/24/2011 • Last edited: 7/01/2011 • Link to this review
Anthony, you made our day with your comments. Thanks so much for taking the time!
A pipe from my hot water heater burst while no one was home. Water was every where, in the house and in the garage. I was panicked and did not know what to do or who to call. I contacted Eli Harrell with Team Terra. He was at my house in 10 minutes or less. He shut off the water (there were three different valves and I did not know which went to what). In another 10 minutes, his employee, Jason, was here with the truck and the equipment. The two emptied the hot water heater(which was still leaking), mopped up all the standing water, tore out the drywall and insulation, set up blowers and other equipment to dry out the wall, carpets, etc. I cannot say enough or thank you enough for all you did.
Posted: 4/07/2011 • Last edited: 4/27/2011 • Link to this review
Sherry is my mother in-law, so her review is biased no doubt :) Still, the story is true and we do treat everyone like family! - Eli
I was looking to buy a home with major mold issues. Terra Team gave me a sound assessment, making my decision a no-brainer. Thank you.
Posted: 3/10/2011 • Link to this review
Glad we could help!
Right before Christmas, my refrigerator leaked all night onto my wood floors, I called Team Terra to see what could be done. Eli was there that day and got the fans going before the day was out to minimize further problems. They also pulled up the ruined flooring and refinished my entire kitchen. They were very responsive to my needs and got the job completed within the week it happened. They worked well with my insurance company to make sure all costs were covered and my floors were as good as new. I would highly recommend them.
Posted: 3/05/2011 • Link to this review
Karen, thank you so much for the recommendation. Our continued success relies on the word of happy customers like yourself. - Eli
Team Terra took such great care of me and my daughter during a recent toilet flooding that damaged the bathroom, basement and a bedroom. We didn't catch it until 5, called them by 6, and they were here within 45 minutes. I left and went to a concert, while they stayed and worked until I got back and through 3 AM getting the water damage out and the dehumidifiers set up - - that's dedication & service. . They also took care of the follow up construction, so I only had to work with 1 company. Ethan, Daniele & Nicholas were always communicating with me at whatever level I wanted. They are VERY responsive. I always got a quick call back, but they mostly answered when I called. They were here when they said they would be here, and walked me through everything every step of the way. I won't work with any other firm, except for Team Terra as long as I live in the metro Atlanta area. Team Terra is the best - Thanks Guys!!!!
Posted: 1/08/2011 • Link to this review
Katy, responding to emergencies in the middle of the night is what we are here for! We were glad to be able to help you and your daughter. Thanks for the review!
Our hardwood floor was cupping (warping)near the back door so we called our flooring company and they recommended Team Terra. Turns out the sub floor had undergone extensive water damage via a rotted threshold. The guys at Team Terra were extremely thorough. They called 2 other associates who arrived within 30 minutes and all 4 of them went to great lengths to find the root cause of the water damage. They climbed on the roof, inspected the flashing and gutters, even took their water hose up on my roof to determine how the water flowed. They found several problems and fixed them on the spot. They clearly explained everything to me and asked how I wanted to proceed. Then they went about tearing up my kitchen and hall floors, setting up professional drying equipment, and ultimately replacing and repairing the subfloor and hardwoods. They did a beautiful job. Meanwhile, by the time my insurance company sent an adjuster to my house, we were already out of town on a long-planned vacation. Team Terra met with the adjuster in my home, showed her their comprehensive data, moisture readings and digital photos they had collected, and got the claim approved on our behalf. They had the repairs finished by the time we returned - and even brought in our mail while we were away. The name is true, they really do work as a Team, showing each other respect and collaborating on solutions. This includes their interaction with customers as well.
Posted: 7/18/2010 • Last edited: 12/29/2010 • Link to this review
Jeana, You and your husband were wonderful to work with and we were very impressed with the amount of work you put into your new-old house. You really gave it a nice face-lift and we were glad to be a part of restoring the area that was damaged mid-project. Thanks so much for the time you took to tell people about us.
We went away on vacation and came back to find leaking water from a door jam in our upstairs guest room. The carpet, ceiling and door were all soaked and the place smelled like mildew. Worse yet mold was starting to form on the ceiling. What a mess - As always, I went to Kudzu to find a contractor to help. I found Team Terra. The guys came out almost immediately and diagnosed the problem (leaking AC drain in the attic). They gave me a fair quote with all the detail you could want about the service included. Thereafter, they proceeded to fix the disgusting mess which we had on our hands. They opened up the ceiling, patched the leak, tore out all of the effected dry wall and other materials, brought in multiple drying units which ran for a days to make sure all moisture was removed and then they did a really great job putting in new dry wall and painting. When they were done, the area was better than before the leak. The team was professional, quiet and prompt. The price was extremely fair. I couldn't be more pleased with the work. I highly recommend Team Terra.
Posted: 7/08/2010 • Last edited: 12/29/2010 • Link to this review
Thank you for your detailed review. It is always our goal to provide high quality service and repairs for a fair price, and nobody can say it better than happy customers.
Team Terra assisted us with a minor mold issue in our crawl space. They were professional, neat, and timely. Very good communication through process. Highly recommended.
Posted: 7/06/2010 • Last edited: 12/29/2010 • Link to this review
Tom, your continued business is very much appreciated. Working with you and your family is always a pleasure.
Following the Sept 09 rains, our dining room began to smell musty and we could not find source. We had one repair company replace some exterior siding and look inside the dining room wall and pronounce that everything was fine. Team Terra came out and did a detailed examination of the room and surrounding rooms. Everything seemed fine, but they didn't stop there. Long story short, by tearing open the adjoining garage wall and experimenting with the garden hose, they discovered a leak in the garage foundation that was wicking up a stud into the dining room floor. Their persistence paid off for us! They are responsive and know what they're doing.
Posted: 5/06/2010 • Last edited: 12/29/2010 • Link to this review
Mrs. Smith, customers like you are why we are in business. Thanks so much for the kind words. - Eli
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As the name implies, we take very seriously our responsibility to protect the environment. Wherever possible we use organic products as opposed to traditional, caustic chemicals. We also endeavor to reduce impact on the environment by localizing our dispatch center and even using satellite secure parking zones for our trucks in order to keep them closer to our technicians thereby reducing miles driven to reach emergency calls.