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Don't use Terminex! When we bought our house Terminex was already providing the annual termite inspection. Every year they send someone out to my house without making an appointment with me. Then, if I'm not here it is up to me to reschedule. So frustrating! They claim the send a postcard but I have NEVER received one. I did not receive a phone call either. However, I have a neighbor who said they received an automatic message of when they were sending someone out. If the time didn't work it was up to the customer to reschedule. The tech who showed up at my house today told me out of 19 calls today over 10 were upset because they didn't know he was coming. Do yourself a favor and use a company that has customer service. They take advantage of the fact that it is expensive to switch companies once an initial treatment is performed. They are the worst!
Posted: 7/10/2012 • Link to this review