Repairman failed to show up after scheduling an appointment. I waited the 4 hours for my "appointment time" and then called to find out where the repairman was. Was told to re-schedule. No thanks! Will never call them again.
Date May 2016
Posted: 5/24/2016 • Link to this review
This company was phenomenal from the word "GO". The minute the concerned and caring receptionist answered the phone all the way to the tech making it out in a super timely manner and healing my washing machine. I love these guys and will use them anytime I have an appliance in need of care!
Posted: 11/12/2015 • Last edited: 11/18/2015 • Link to this review
I have used The Appliance Doctor twice in the past several months to fix our cooktop and our dryer. Mike G. did both repairs. He was just so nice and diagnosed the problems accurately in both cases. We had not used The Appliance Doctor for several years. I had such a negative experience with Sears recently, however, that I decided that I did not want to use Sears anymore. I was very glad that I decided to go back to The Appliance Doctor. Mike has just a great personality. I even called up his office and wrote an email to tell the company what a great representative he is.
Posted: 10/26/2015 • Link to this review
Richard fixed my oven that hasn't worked in 3yrs. He was super friendly, fast, knowledgable and answered my questions. I will def be recommending The Appliance Doctor to my friends.
Posted: 10/14/2015 • Link to this review
I called them on a Saturday morning and was told they would get back in touch with me the next business day which was Monday by 10:30 AM ref a water leak on a dishwasher. It is now 11:55 AM on Tuesday.. still waiting for that returned call. Don't bother.. I called Joes Appliance and he came out and already fixed the problem. Very poor follow up and service from Appliance Doctor.
Posted: 2/24/2015 • Last edited: 10/15/2015 • Link to this review
My oven went out a few months ago, I came across their name while driving by their office. The office staff was very friendly and scheduled an appointment immediately. The tech came out on time and performed the diagnosis, ordered the part, installed within a week and the oven worked perfectly. I highly recommend The Appliance Doctor!
Posted: 8/11/2014 • Link to this review
Made an appointment to come between 1-5. Never showed up, no phone call, nothing. We called close to 5 to ask about status. We were immediately put on hold. After 15 min. of waiting on hold, called again, got recording that they were closed. This kind of unprofessionalism is not acceptable.
Posted: 7/03/2014 • Last edited: 1/16/2015 • Link to this review
After getting the run around from A&E, we BEGGED for an alternative for a warranty repair on our dishwasher. Our call was sent to Appliance Doctor of Atlanta. The appointment was scheduled through the warranty department, and confirmed by Appliance Doctor. Right on schedule Devon (who is AWESOME) arrived. Diagnosed the problem and explained it to me. While he has to order a part, it arrived ahead of schedule and was back to repair the dishwasher sooner than expected. We saw that same issue (all under warranty)a few times, and each time we requested Appliance Doctor. We learned from Devon that he had done the research, and they were now carrying the part that we needed, so outside of the initial service call, the repair was made immediately. In fact the last call was placed on a Friday. I was hoping for a Monday service call, but was offered Saturday - I was thrilled. I was shocked when 30 minutes later Devon knocked on the door! He was in our neighborhood and didn't see the point in not stopping by!
Posted: 3/28/2014 • Link to this review
I told them on the phone what was wrong with my dryer. They came unequipped, told me they would order a part and install the next day, not only did they NOT install the next day, they didn't even order the part until the next week. I asked to speak to the manager and he didn't even care at all at the service delivered. Found another company who solved the problem in one day.
Posted: 7/03/2013 • Last edited: 1/16/2015 • Link to this review
We just used the Appliance Doctor today to repair our dishwasher. I would highly recommend them, especially Keith Kittrell, the technician that did our work. He was prompt, neat, friendly and courteous, and very knowledgeable. He resolved our problem and was in and out in less that an hour. We are very satisfied and would definitely use them again should the need arise.
Posted: 8/03/2012 • Link to this review
The Appliance Doctor is the largest privately owned repair firm in Atlanta, and one of the largest in the country. They have been in business for 32 years, and complete around 30,000 service calls a year and have hundreds of thousands of satisfied customers. They are not the cheapest, but stand behind their work with a lifetime warranty on parts and a year on labor. There are about 35 reviews posted on this cite, spanning the last 3 years. If only 35 people out of 90,000 are dissatisfied, I would say you're running a pretty good show. I've been using them for years and do not trust anybody else. Don't let the reviews fool you... There will always be a problem here and there with a big operation like theirs, and those are the only people who post comments. These guys are honest and dependable
Posted: 8/01/2012 • Link to this review