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The Bed Bug Answer

5 star rating 22 Reviews

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3522 Ashford Dunwoody Rd NE, 416Atlanta, GA 30319

Reviews

  • The Bed Bug Answer - Atlanta, GA -  JB3333

    Reviews: 1

    Top Notch!!!
    JB3333 (1 review)
    1/29/2018

    No one wants to deal with a bed bug problem. The Bed Bug Answer took the pain and worry out of our bed bug issue. The response time was remarkable to say the least (same day). Treatment of the bed bugs were effective and in a timely manner. I would recommend The Bed Bug Answer to my closest friends and family.

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    Project Details

    Area Atlanta, GA

    Date January 2018

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  • The Bed Bug Answer - Atlanta, GA -  Jefp2e

    Reviews: 1

    Amazing assistance (and no charge!)
    Jefp2e (1 review)
    1/19/2018

    I found The Bed Bug Answer with some online research after my husband and I periodically found some small itchy bumps on ourselves in the morning and feared the worse. I was prepared to pay an arm and a leg for an inspection and bed bug treatment, but to my very pleasant surprise, the person who answered the phone asked me some very specific questions and stated that she did not feel that we had bed bugs. She even gave me her cell number and asked me to send pictures of two bugs we had found in our bed. She confirmed that what we found was carpet beetle larvae, not bed bugs (whew!), and she gave us some steps we could try to eradicate them (basically washing everything in hot water and vacuuming all around the bed and surrounding areas). After doing so, I found some other suspicious black detritus. I called again, and she let me send more pictures - again confirming with certainty that we did indeed have carpet beetles. She also gave us some more advice on how to deal with them if the vacuuming strategy wasn't enough. Who knew you could get truly free advice anymore, and with kindness and good humor to boot! I hope I will never need the services of The Bed Bug Answer (they only deal with bed bugs), but if I do, they will be the first place I call. Highly recommend!

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    Project Details

    Area Decatur, GA

    Cost Less than $250

    Date January 2018

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  • The Bed Bug Answer - Atlanta, GA -  DonettaJ40

    Reviews: 1

    Excellent communication!
    DonettaJ40 (1 review)
    1/18/2018

    It turned out I didn't need service from The Bed Bug Answer (Red Coat Services), but I received such an excellent over the phone, free consultation that I HAD to leave a review! I spoke with Ann and I can't begin to tell you how much her excellent communication and questions helped me! Thanks for being one of few amazing companies that understands the needs to customers and even potential customers! A++++

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  • The Bed Bug Answer - Atlanta, GA -  rgbs2010

    Reviews: 1

    No charge!
    rgbs2010 (1 review)
    10/28/2017

    I thought I had bed bugs in my room from multiple bites all over my body as well as noticing bugs on my mattress. After taking pictures and videos - I freaked out and threw my mattress and pillows away IMMEDIATELY. I then called and a woman named Ann, i believe, started walking me through the process. Asking a ton of questions, but extremely nice and professional the entire time. I then sent her the pictures and videos. 45 minutes later she informed me they were carpet beetles 100% for sure and that all I had to do was vacuum my mattress and room and i would be good. I informed her i threw it out haha. RED COAT DIDNT CHARGE ME A DIME!! What kind of business gives free advice and doesnt try to squeeze you for any charge? What kind of business doesnt want to make hundreds and thousands of dollars when they could have taken advantage of you? That would be Red Coat. They are amazing and i would recommend them to anyone and everyone. So grateful I called them. -Richard

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    Project Details

    Inspected videos and pictures. Asked plenty of questions. Great company!

    Area Lawrenceville, GA

    Date September 2017

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  • The Bed Bug Answer - Atlanta, GA -  Kkarlan

    Reviews: 1

    A++ Service Highly Recommend
    Kkarlan (1 review)
    9/30/2017

    I can't begin to explain the sheer panic that came over me when I thought I might have brought home bed bugs from a recent trip to the West Coast. I called The Bed Bug Answer (Red Coat Services) in a panic and left a detailed message on their answering machine. Their message said a return call could take 24-48 hours due to high volume which immediately concerned me. This certainly was NOT the case. John called me back within a couple of hours. He was very professional on the phone and assured me he would get a team to my house ASAP. Ashley and her team arrived tbe following morning and she immediately put my mind at ease. She was so compationate and understanding of how I was feeling. She thoroughly explained the process, showed me exactly what they would be doing during their inspection and even showed me samples of live bed bugs, bed bug eggs and their waste so when traveling and staying in hotels, I knew exactly what to look for. Ashley knew I was freaked out about what was happening and knew exactly what to say in order to make me feel more comfortable about the process. Thankfully my inspection was CLEAR!! NO bed bugs!!! I can't thank them enough for their professional yet compationate service they provided. If you ever find yourself in this situation, I would highly recommend Red Coat Services and their well trained dogs!! You will not regret it! Thank you John and Ashley for going the extra mile to make your customers a priority!!

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    Project Details

    Area Cumming, GA

    Cost $250 - $499

    Date September 2017

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  • The Bed Bug Answer - Atlanta, GA -  decaturfan10

    Reviews: 1

    Honest and Effective
    decaturfan10 (1 review)
    9/19/2017

    I say effective because when we had bedbugs 5 1/2 years ago, they remedied our problem on the first try and were super professional. I say honest because when I called today in a panic, thinking we had them again, I sent a picture of what i found and described the circumstances and was assured that this wasn't a bedbug situation. I would have gladly paid to have them come check, but they are very honest and told me that wasn't necessary based on what I sent and described. Thank you!

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    Project Details

    Area Decatur, GA

    Cost Less than $250

    Date September 2017

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  • The Bed Bug Answer - Atlanta, GA -  ScottBlumenfeld

    Reviews: 1

    Integrity
    ScottBlumenfeld (1 review)
    10/20/2016

    This morning, I called Red Coat Services (a.k.a. the Bed Bug Answer), seeking help with insects that my wife spotted around our bed last night. Ashley quickly called me back, and walked me through the process of identifying the specific kind of insects we have. She was patient as I fumbled with the various layers of bedding, and snapped some photos to share with her on the fly. It turned out that we have carpet beetles, not actual bed bugs, and thus do not need any expensive or elaborate treatments. Basically, we simply need to do some thorough cleaning and should be fine. I am grateful to Ashley for her rapid assistance and expert guidance. Just as importantly, I respect her for being straightforward and telling me that, in this particular case, all we need to do is eliminate the visible insects, hair, dust, etc. Given this experience, I believe Red Coat Services (The Bed Bug Answer) can be trusted to provide an honest evaluation, and not push unnecessary services -- even for people like me who simply call them and have not entered a paid engagement. It is great to know that there are vendors such as this who continue to operate with respect and integrity.

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    Project Details

    Area Atlanta, GA

    Cost Less than $250

    Date October 2016

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  • The Bed Bug Answer - Atlanta, GA -  AshwinG

    Reviews: 1

    Great Service, but Steep Cost. Integrity
    AshwinG (1 review)
    10/10/2014

    The quality of service was great. The person that came in was friendly and willing to inform. She came in with the dog and checked all the rooms and living room. It was a thorough inspection and I was satisfied. The HUGE drawback was the inspection price. It was way too steep of a price for most people to pay. That is the only and biggest con of their service. I have to give them the respect they deserve for their integrity. The company will not try to deceive you and inform falsely about bed bugs. If you don't have them, they will tell you. They will not tell you that you have bed bugs when you do not and try to make more money off of you. That takes a huge amount of integrity. Thank you Bed Bug Answer for at least being honest. That goes a long way. P.S. I was told I did not have bed bugs, but carpet beetles. They not only told me that I did not have bed bugs, but also told me the real issue. Honest service, but steep price.

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  • The Bed Bug Answer - Atlanta, GA -  face24el

    Reviews: 1

    Too many good things to say
    face24el (1 review)
    7/24/2014

    Beginning to end, John, Ashley, Emily and Sade were incredible: attentive, patient, thorough, and clear. We called them in for an inspection to be certain we were clear. From John and Ashley's accommodation of our schedule (while John was out of town, no less), through Emily and Sade's professional and efficient work, we were incredibly well taken care of, and extremely grateful to all.

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  • The Bed Bug Answer - Atlanta, GA -  ubub139

    Reviews: 1

    A year afterwards & still all is fine
    ubub139 (1 review)
    7/16/2013

    They are great. We are so glad we went with these guys and the heat treatment because I've heard horror stories about chemicals just making the problem worse. I waited over a year to be sure I could safely say this, but their one treatment did the job. We were horrified & terrified when we found the bedbugs, but Ashley & John were so professional, kind, and great, and with the dog, we felt like we were making informed choices about which rooms to treat. I highly recommend their services.

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  • The Bed Bug Answer - Atlanta, GA -  HM8778

    Reviews: 8

    Saved my Sanity
    HM8778 (8 reviews)
    6/05/2013

    I kept getting bites which neither my doctor nor my dermatologist could identify. In desperation, I called Redcoat Services and they immediately identified the problem as bedbugs. Sade was as professional as her human companions. It was a shock and a relief -- how could we possibly have an infestation of bedbugs? They came in and handled our situation like true pros -- we didn't have to fret about it further, and told us that it is becoming more and more frequent and can happen to anyone who travels. I now check every hotel I visit for bedbugs, and I will always go to Redcoat if this problem arises again. I recommend them without reservation.

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  • The Bed Bug Answer - Atlanta, GA -  StellaArtois

    Reviews: 1

    My hero, Sadie!
    StellaArtois (1 review)
    5/28/2013

    If one has to face this nightmare, this is the way to go. Very professional, thorough, virtually guaranteed, and one gets licked at the end. I cannot recommend this service highly enough!

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  • The Bed Bug Answer - Atlanta, GA -  drea0121

    Reviews: 4

    AWESOMESAUCE!
    drea0121 (4 reviews)
    4/11/2013

    After going back and forth with an apartment complex for months about so-called bed bug treatments, I FINALLY contacted Red Coat Services. After one consultation with the owner John Marratt, I knew he had the ultimate solution to the problem. I must say that I was a bit skeptical about the pricing, but after seeing the great efforts he and his crew went through for the ENTIRE DAY to thoroughly treat my unit, I can honestly say, it was well worth the instantaneous piece of mind and restful sleep. It has been more than two months and I have not seen any evidence of bed bugs since that day. I wholeheartedly recommend Red Coat Services to anyone who is serious about getting RID of bed bugs for good.

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  • The Bed Bug Answer - Atlanta, GA -  msc2007

    Reviews: 6

    Horrible problem solved!
    msc2007 (6 reviews)
    3/07/2013

    I had paid a local exterminator $2300 to get rid of our bed bug problem. Four treatments later, we were still in misery. We called The Bed Bug Answer and with one treatment, the bugs were gone. I am so thankful for this company! It was a horrible situation...glad it's over!

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  • The Bed Bug Answer - Atlanta, GA -  EaglesFan123

    Reviews: 1

    Great Company; Incredibly Helpful
    EaglesFan123 (1 review)
    6/15/2012

    John, Ashley and their dog, Sade, are all great. John gave me a bunch of suggestions before they came out - he was trying to save me money on an inspection if I didn't need it. I'm quite paranoid though, so I scheduled it anyway. Ashley and Sade were very thorough. She explained everything to me and let me watch the entire inspection. She answered my questions. And both of them have been answering all my follow up questions via email and phone. They are very patient and helpful. Overall, a fantastic company. I'd highly recommend them. I can't say enough good things.

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Business details

Service Area

  • Acworth
  • Alpharetta
  • Barrow/Walton County
  • Bartow/Pickens County
  • Buckhead
  • Buford
  • Canton
  • Carroll/Coweta County
  • Cascade Heights
  • Cherokee/Forsyth County
  • Clayton/Fayette County
  • Cobb County
  • Conyers
  • Covington
  • Crabapple
  • Cumming
  • Decatur
  • DeKalb County
  • Douglas/Paulding County
  • Douglasville
  • Downtown
  • Druid Hills/Emory
  • Duluth
  • Dunwoody
  • East Atlanta
  • Fayetteville
  • Fort McPherson
  • Greenbriar
  • Grove Park
  • Gwinnett County
  • Henry/Spalding County
  • Jonesboro
  • Kennesaw
  • Lakewood
  • Lawrenceville
  • Lilburn
  • Lithonia
  • Marietta
  • McDonough
  • Midtown
  • Newnan
  • Newton/Rockdale County
  • Norcross
  • Peachtree City
  • Riverside
  • Roswell
  • Sandy Springs
  • Smyrna
  • Snellville
  • South Atlanta
  • South Fulton County
  • Stockbridge
  • Stone Mountain
  • Tucker
  • Union City
  • VA Highland/Morningside
  • West End
  • Woodstock
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Environments

  • Commercial
  • Medical Facilities
  • Residential

Treatments & Services

  • Environmentally Safe
  • Exterminating
  • Inspection Letters
  • Organic Pest Control
  • Prevention Treatments
  • Removal

Pest Type

  • Bedbugs

Hours of Operation

  • MON
  • 9:00am
  • 5:00pm
  • TUE
  • 9:00am
  • 5:00pm
  • WED
  • 9:00am
  • 5:00pm
  • THU
  • 9:00am
  • 5:00pm
  • FRI
  • 9:00am
  • 5:00pm
  • SAT
  • SUN

* By Appointment Only

* 24-Hour Service Available

Payments Accepted

  • American Express
  • Debit Card
  • Diner's Club
  • Discover
  • Mastercard
  • Money Orders
  • Paypal
  • Personal Checks
  • Visa

Year Established

2010

Languages Spoken

  • English
  • Spanish