The Factory Countertops and Cabinets, AKA US Flooring Factory is the most dishonest business I have ever dealt with. The salesman was a con-man. Almost nothing he told us was true. The salesman told us to wait until we see the granite before picking out the travertine for backsplash. When we did, they told me that I have to pay $1200 more for a color, and my quote only covered white. They advertise cheap granite, but nothing the salesman showed us was anywhere near the cheap prices they advertise. The salesman promised us a 45 degree joint, but the installers didn't do that and yelled at my wife. The salesman took all of the measurements, and saw how our bar counter was attached. The granite installers told us that the granite was too heavy to be attached without supports, but refused to install supports. The owner refused to install supports unless we paid more money. When they left there were pieces of plywood wedged from the floor to the bottom of the bar to support the granite and keep it level. They sold me granite that could not be installed without modifications to the bar, and demanded more money to finish. Overall, dealing with this company was a miserable experience. The left the countertop unfinished and I had to finish it myself. The grout in the backsplash is already cracking. I will never do business with them and would urge anyone needing flooring our counters to find someone, anyone, else. These people will try their best to screw you.
Posted: 11/02/2015 • Link to this review