My experience with the Formal Touch tux rental shop has been, unfortunately, not so great. Upon entering the shop you can sense an air of snobbishness. However, once they hear that you are interested in giving them money, their attitude changes...slightly. I registered my wedding in July and they took my measurements and all was well. All groomsmen measurements and a $25 deposit are due two weeks before the wedding. Half of my groomsmen are from out-of-town. So they had to mail in their measurements and checks. Well this was not satisfactory for The Formal Touch. The measurements "must have been taken by someone who could not have known what they were doing..." That has happened 2 out of 2 times measurements were sent in - so far (one left to go! - but anticipating much of the same). My best man's measurement was somehow lost (in the mail? by The Formal Touch?). He is a paramedic and was working so he could not fax it to them until the next day, but they were still going to charge him the $20 late fee. Also, as a gift to my groomsmen I paid 30 dollars towards each of their tuxes back in September. Well this didn't count as the deposit. Or in their words: "Well...not really". So those who just needed to get their measurements in were still to be charged a late fee. Bottom Line: The Formal Touch is unwilling to give or budge when it comes to service. Either you make sure the service you need is within their parameters or they aren't going to give it.
Posted: 10/14/2008 • Link to this review