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I purchased a package of visits in late 2014. As soon as I did, The Joint sent me a card for a Free Adjustment (signed by Dr Thomas). On my next visit, I tried to use my "Free" card, but the receptionist told me that it was easier from an accounting standpoint to use the pre-paid adjustments on file and when those were gone I could use my "Free" card. She scratched out the expiration date on the "Free" card and initialed it (initials C.R.). Today I tried to use my "Free" card and was told that they had changed management and my card was not valid and would not be honored. Apparently they've never heard of building good will. You've lost a customer. Consumers beware of deceptive business practices. Goodbye The Joint.
Posted: 4/17/2015 • Link to this review