I have done business with The Parking Spot on several occasions in Atlanta and Orlando. However on this trip upon returning to Atlanta we called for a pickup at the International Terminal in Atlanta and waited for over 20 minutes at the terminal without seeing a single Parking Spot shuttle. We did however see from your each of your competitors (ParkNFly, Fast Park, & Park AT) at least 3 buses stop & wait for passengers &leave & return for more pickups. I called again after waiting for 22 minutes and spoke again to the operator who informed me that we "must have missed the shuttle" - NOT POSSIBLE AS WE WERE OUTSIDE WATCHING ALL THE SHUTTLES COME & GO THE WHOLE TIME. She then informed me that she had spoken to her boss and they were dispatching another shuttle & when I asked her how long it would be before it arrived at the International Terminal she hung up without answering my query. Your shuttle arrived about 5-7 minutes later & the driver when told of our experience was polite & replied he knew nothing about the situation and had only just been dispatched to pick us up. After traveling for over 15 hours this was not the level of service we had expected from your firm. We shall certainly consider other firms as observing their frequency of service at the shuttle tops it seems they would likely offer more prompt service. Note - I wrote the above responding to The Parking Spot's e-mail to me requesting I submit a review to them -> No Response from PS1
Parking at ATL airport
Cost Less than $250
Date October 2017
Posted: 10/21/2017 • Link to this review
I parked here for the airport and they picked me up right at my car and took me to the airport. My car was safe and parked under shelter. When i got back, they dropped me off at my car and even offered me a free beverage. I would definately use them again when I travel.
Posted: 8/21/2013 • Link to this review
I used The Parking Spot between March 6 and March 15. Had two different drivers, coming and going, and both were very courteous. Our luggage was loaded and unloaded for us, right into our car when we returned. There was never a wait of more than two or three minutes for a shuttle. The lady at the gate when we paid was courteous and offered us a free soda or bottled water. The charges were accurate. I will definitely us them again.
Posted: 3/18/2013 • Link to this review
I've ALWAYS had a wonderful experience when using The Parking Spot. Today, I as given one more reason to continue going to them - James. James was our driver from airport to parking. He was a complete gentleman in every way. He even went the extra step to walk bags to the cars and load them. Such a lovely man. Thank you for the memorable trip, James. I hope to come visit you again soon.
Posted: 1/28/2013 • Link to this review
The workers there are extremely rude and unpleasant. They have very nasty attitudes and corporate supports their bad behavior all the way. Don't think you are protected just because there's audio and video.
Posted: 9/16/2011 • Link to this review
Used for the 1st time for 16 days in April/May 2010. Well worth the money. Shuttle service is excellent. Even received a soft drink when cashing out. Courteous, professional service people. Very customer friendly. Will definitely use again and would recommend to others.
Posted: 6/02/2010 • Link to this review
Very friendly drivers (usually, not always) that help with your luggage and drop you off RIGHT by your car, free newspapers in the morning, and free water/sodas when you leave. The shuttles are easy to spot and rarely do you have to wait for them, they usually have two waiting to take you.
Posted: 4/29/2008 • Last edited: 5/13/2008 • Link to this review
The Parking Spot is a safe & efficient place to park your car at the Atlanta airport. The shuttles to and from the airport run consistently. I've never had to wait more than 5 minutes to be picked up. They also offer a frequent customer program so you can park for free after your points add up.
Posted: 10/31/2007 • Last edited: 1/02/2008 • Link to this review