I have been taking my two Dalmatians to Anne since she opened the doors. I have never met anyone who exudes more love for dogs than Anne, the owner. I travel a lot both domestic and internationally and have no doubts once they are there that they will be loved just as much as at home. Anne used to work as a nurse for a vet so it is also comforting to know she is on top of even the slightest thing she notices with the dogs....right down to adding just a bit of cheese on top of Sabrina's food to get her to eat away from home. I LOVE ANNE AND THE PAWZA. I read the review above and know everyone has a "bad" day or felt misunderstood but geesh....you have been busy all over town writing reviews instead of making another appointment to get your dogs hair cut like you wanted and I'm sure Anne and the groomer can work something out.
Posted: 5/25/2012 • Link to this review
Awful customer service. Made an appointment for a complete haircut for my dog including bath, conditioning, nails, etc. Got the dog back and hair had not been cut at all. Called and spoke to "Anne" and asked her what happened / if I could bring the dog back for the haircut. Her response was "First of all, I cannot remember the 100 conversations I have every week. Second of all, your wife just asked for a simple bath and clean up." She was extremely rude. Requested job not done, poor customer service. Anne still has my contact details. She can call me I am happy to change this review once that happens. -J. Lesley
Posted: 5/08/2012 • Link to this review