I have purchased many pets from this store, 5 for me and some for friends and family. I have never had a problem with one of my animals that they did not solve within the terms of the warranty that I signed. I truly believe that this is a great place and I will always go to this store to purchase my future pets. I found the staff to be knowledgeable and caring towards the pets. I even saw one of them defend rude comments made by a customer about a puppy in their store. They do care and it shows when they interact with the pets.
Posted: 3/12/2014 • Last edited: 4/24/2015 • Link to this review
We purchased our puppy from this store. She is now just over 7 months old and she has hip displaysia. She's unable to run without limping, jump without pain and is unable to be a "puppy". She will now live the rest of her life without ever being able to be a real dog. According to store management I need to produce xrays and a vet note (which will then be confirmed by their own independent vet). Once this is confirmed by them, I will then get an IN STORE CREDIT. Tell me how that helps me to pay for her pain medication and now this will help with vet costs in the future?
Posted: 9/17/2012 • Last edited: 4/24/2015 • Link to this review
Numerous times I have visited this shop and never have I been pleased with the lack of care given to their animals. Their cages are unhealthy and awful for their paws, the animals are often sick and dirty, and the staff stand around doing nothing unless you're handing them money. After seeing a sick puppy with severe diarrhea defecate on another puppy's face, then being treated very rudely by the staff when I alerted them and asked if they'd clean them, I will never set foot in this shop again. It was as if I asked them to do something unspeakable, like they would rather leave the puppies like that than help them. There is an obvious and unprofessional lack of concern for the well-being of the animals they try to sell to you. You will most likely have issues with a shop like this, and end up spending hundreds in vet bills for their carelessness.
Posted: 3/22/2012 • Last edited: 4/24/2015 • Link to this review
I just purchased an English Bulldog 1/29/12. Took her to the vet and she had worms, kennel cough, and giardia. I recommend going somewhere else unless you want a lot of vet bills!
Posted: 2/06/2012 • Last edited: 4/24/2015 • Link to this review
I purchased a puppy (Boston Terrier / Beagle mix) there a year ago, and he has been wonderful and happy, easy to train, and the perfect addition to my life. The staff was very knowledgeable, and very VERY patient with me (we visited with Rufus every single day for a week), and all of the animals seemed to be well taken care of and loved very much. He had parasites at first, but the vet explained to me that it is really common. They covered the cost of the vet bills until he had cleared the parasites. All in all, a wonderful experience.
Posted: 1/17/2012 • Last edited: 4/24/2015 • Link to this review
We just buried our 2 month old puppy with massive medical problems stemming from poor The Pedigree Shop (TPS) care. I suppose the above review was placed as a favor to the shop owner but if you have experienced the customer service, post-purchase, regarding your pet experience here you would be appalled. My advice to any potential interaction with this shop and owner would be to BEWARE.Our puppy had numerous medical problems (advanced case of Giardia, hypoglycemia, positive for lethal and highly infectious PARVO virus, dehydration, etc)we had the option to return the puppy but were told that she had nothing more than Giardia; like it was the most natural thing for a new puppy to come home with advanced Giardia. Four DVM doctors told us she had very strong positive tests for PARVO and made it one day with us before she had seizures, agonal breathing, and was euthanized. Did they care? No, numerous calls to the owner, Lisa Senecal, went unreturned and we were told that she would only reimburse us for the cost of the puppy. The medical bills we incurred were on us despite the fact that THEY advised us to seek medical attention. At one point we were told PTS would reimburse us for the medical care equal to the cost of the puppy ($600) or give us a new puppy. Well, when faced with the fact of a little puppy slowly dying in your hands, shop members telling you she's "OK", and the idea of the type of 'care' she would receive back at TPS, we opted for emergency care.We're out $1000
Posted: 9/22/2008 • Link to this review