I would advise all property owners and potential renters to avoid The Signature Group when considering management companies. Some of the myriad of problems I encountered were: (1) Poor customer service - When a problem arose due to a faulty dryer vent the Signature Group was completely unresponsive to my requests for maintenance. Eventually, the problem resulted in the build-up of mold behind the drywall above the dryer room. I contacted their offices on numerous occasions to request that someone come repair the problem. I always received the same response: "We'll send someone right out." Yet no one ever came out and the property continued to deteriorate. (2) Substandard maintenance - When I moved in the microwave had fallen from its cabinet mount. On the rare occasion that I actually got someone to come out, they haphazardly mounted the microwave to the wall. Not only did it look awful (and damaged the owner's property) but it failed to stand up to a year's worth of nominal use. (3) Incompetent staff - On two separate occasions during my one year lease the Signature Group claimed to have not received my rental payment. I had to provide proof that not only did I pay my rent but I also had the scanned copy of the check showing that their office had deposited it. (4) No inspections - Although their web site claims that they provide "routine inspections" they did not come out once. In fact, they did not have a key to my rental unit and had to borrow mine to make a duplicate.
Posted: 10/26/2009 • Link to this review