I could not have had a worse experience at thunderbird auto, after spending nearly a thousand dollars my car still had the same problem, and it would cost even more to fix it. They did not help me at all.
Posted: 11/03/2011 • Link to this review
I had a overall horrible experience with Thunderbird Automotive. It is a shame since I have had good experience with the other Thunderbird Automotive in town. All I can say is that I found the customer service horrible, they misdiagnosed the problem, did not listen to me when I told them of different problems I was having and after multiple visits to the shop, I still have not gotten it fixed. They have offered me discounts to make up for it, but I would rather pay more and get good service.
Posted: 8/14/2011 • Last edited: 11/03/2011 • Link to this review
I just had my car serviced at Thunderbird Auto today. I read the reviews here on Kudzu and decided to give them a shot at my check engine light and running problem. They spent several hours diagnosing the issue to make sure they had the real problem, not just what the light said was wrong. Turns out the light was a fluke and the real problem was my catalytic converter. It was replaced in a timely manner and ready to go! I've definitely found a new shop!
Posted: 8/10/2011 • Link to this review
Featured as one of the top shops in Phoenix www.salemboysauto.com Mark Salem will actually do the repair if the BBB says you deserve a refund up to $1,000. This has been my shop for 12 years and they are trustworthy, honest and upfront. They even turned down business when I sent my boss there for repair on his Volvo saying they were not qualified and recommended another shop. Who else would do that?
Posted: 2/11/2010 • Last edited: 2/12/2010 • Link to this review
I can't tell you how great it felt to finaly find a place of business that spoke to me not only with respect but with quick response time. Normally I have to set reminders in my work calendar to remind me to call and check up on my account/repairs/services being done...anyhow I could hardly contain myself to know that a mechanic could be so helpful and when I was handed the bill ... holy toledo batman! It was actually a reasonable price too! I love these mechanics
Posted: 6/06/2007 • Last edited: 1/02/2008 • Link to this review