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We have used other locations for brake pads and oil changes and thought we would be fine using this one. First off, the guys are completely unorganized. The working the phones quoted us one thing, and when we arrived the amount was double. Not to mention we were going out of town that weekend, and unfortunately were not able to because we had to take our truck back twice after they serviced, I went in for brake pads and tire rotation and when we left, the truck tires began squealing. The noise happened after the service. They have mis-diagnosed our vehicles twice. We will NEVER use them again
Posted: 10/12/2009 • Link to this review
Our van overheated by this Tires Plus. We had good experience with the Tires Plus on Sugarloaf Pkwy. in Lawrenceville, so we felt comfortable with using them. They correctly diagnosed the problem (busted heater pipe) and repaired it in a timely fashion. However, we specifically told them not to roll down the driver's window because it had started to malfunction. We told this to the manager behind the desk, who said he would be sure to write that direction down on our work order, and the mechanic who walked out to service our van. When we picked up the van the next day, the window was rolled down. As we feared, the window would not roll up. They tried to get it up for a couple of hours (including dismantling the door panels so they could force it up), but to no avail. The same manager did not remember our instructions from the day before and had not written it down on our work order, so he refused to pay for the repair work needed to fix window. We felt we got honest work on the radiator, but we were sorely disappointed they did not want to accept responsibility for their mistake with the window. Luckily for us, we finally got the window up the next day.
Posted: 12/19/2006 • Last edited: 1/02/2008 • Link to this review
I first had a problem with this place when I came in for a balance and rotation and the first time they did it for me I was driving from Athens and my front tire came off,they did fix it but at another location(Riverside Pkwy). Don't konw why but I came back again for the same thing just a month ago (sent wife to get it done and this is where she went) and was robbed damn near blind never again
Posted: 4/26/2006 • Last edited: 1/27/2009 • Link to this review