We have been going to Toledo Peds since the spring of 2004. There is only one Dr. in the practice that I don't like. (we have seen several over the years) We love Dr. Burlingame, our primary doctor. There is sometimes a wait on the phone, but I don't mind waiting because when my children are sick they ALWAYS see them that day. They always make the time. And they even have Saturday hours. I have even talked to the nurses and in one case a doctor after hours and have always been happy with the time and care they took when it was late and I was worried.
Posted: 5/06/2013 • Link to this review
I have been going to Toledo Peds for over 10 years. Dr. Hartley I like. But I have to say she is the only reason why I keep coming back. The staff is rude at times. The worst thing about this office are the wait times on the phone. I have spend over 30 minutes on the phone just to have someone pick the phone up (I hear them talking) and then get disconnected. UGH I am always 15 minutes early hoping to get in early but we never get seen on time. I feel like they think I have all the time in the world and my time is not important. Every time I leave that place I say I am going to find another Doc. but have not yet. I miss the days when you went in to a Doc office and they actually remember you and your family! Not at Toledo Peds.
Posted: 8/05/2011 • Last edited: 9/06/2011 • Link to this review
After my son being a patient there for 3 years, the office staff have only been problems. They changed my sons doctor/location without even asking in advanced!!! The lady (Linda) checking us in for his appointment was rude, nasty, and wouldn't let me speak. I was being reprimanded for THEIR mistake!! Then when I asked for an office manager, I was told she's not in today... Not the first time I was told this. I asked for a records release, and was told there is 1 lady who does it and will get it done when she gets it done. So I asked to have the Dr. call me personally and she got mad. She was defensive, and basically made me feel like I was wrong and should just do what she says. Then when I asked her name, she was playing games with me and wasn't going to tell me her name. I wish I could say this was the first time I had a bad experience like this one! Unfortunately, the Doctors are the only good part about this office. So if you are looking for long phone waits, terrible service, and someone to make you feel terrible for walking out on a Dr's appt for your child... Good Luck with Toledo Peds!
Posted: 3/03/2011 • Last edited: 4/15/2011 • Link to this review