The outstanding staff at Tomball Dodge Chrysler Jeep is dedicated to satisfying the demands of each and every customer. We offer a huge new and pre-owned vehicle inventory, financial assistance, expert auto service technicians and OEM parts to Tomball, Houston, Spring, Conroe, Cypress, Pinehurst, The Woodlands, Conroe and the surrounding areas.
I brought my new 2013 Dodge Durango that my wife bought at Tomball Dodge in for an oil change and while at the dealer they hit something with the vehicle in the right front and obvious damage in the hood, bumper, fender, and headlight. They put my wife in a rental for 7 weeks and never repaired the damage in those seven weeks. So I took my vehicle back and now they are trying to claim they didn't damage my vehicle. I have had to file an insurance claim against Tomball Dodge for the cost of the repairs that I have to get done at a different repair shop. I feel that more than just the oil changes are slippery at Tomball Dodge. I feel they were very disorganized, made false promises, didn't return calls, or keep promises made. Senior executives promised to return calls and scheduled for me to come in and meet with them, and did not call and left me waiting for hours and never met with me. Calls were not returned for several weeks only after escalating to the owner. Even after escalating to the owner it took more than a week to get a call back. The amount of headache it has caused me and my wife is unbelievable. We had bought or leased at least 8 vehicles from this dealer group and to get this level of poor customer service was appalling. Actually I personally feel it was negligent and deceptive customer service. My opinion is that I would not recommend anyone purchase or service their vehicles with Tomball Dodge.
Posted: 1/21/2014 • Link to this review
My husband and I were looking to buy a truck for the first time and did not know where to start. We had no idea what we were looking for or what the best values were. Ryan Farrell did an amazing job helping us throughout the whole process. He helped us to find exactly what we wanted and we were more than happy with his and all of the staff's service. We recommend Tomball Dodge to everyone and especially Ryan as well.
Posted: 5/10/2011 • Link to this review
We really had just gone to "look" at vehicles for our teenagers, but after meeting Chris Marino we knew we were talking to a great person with lots of knowledge about the vehicles and understood our needs for our teenagers and the vehicles we wanted them driving. Chris, along with the rest of the staff, were all wonderful. We recommend Tomball Dodge to anyone looking not only for good quality, but for great service.
Posted: 4/24/2011 • Link to this review
I received great service at Tomball Dodge by Chris Marino. He showed me the facilities, was very helpful and did not push me into buying. Whenever I am ready I will go back and buy.
Posted: 11/23/2010 • Last edited: 11/24/2010 • Link to this review
Came in to look at a truck I saw on the internet and called the dealership about. The truck was ready and waiting for me to test drive and inspect. They inspected my trade-in while I was test driving. The price they offered was slightly higher than I wanted to pay. They went OUT OF THEIR WAY to get me my price and I drove my SECOND vehicle off your ford lot. Our transaction was "Simply the best" Mark and Linda Jennings proud owner of a "new" used V-10 Ford F-250.....p.s. our dog likes it to, she can see very well from the new "Throne" (console)........thanx God bless
Posted: 11/11/2010 • Link to this review
I went to the dealership having in mind what type of vehicle I wanted and how much I wanted to pay. Most times when you go in with this tactic you do not come out with a new vehicle. However, Beverly Moreland at Tomball Dodge was able to get the job done. She worked her hardest to meet my needs, as she does with each customer. She was very informed about all the vehicles on the lot and I will definitely be going to her for all of my future vehicle purchases.
I want to recommend Tomball Dodge and especially Mr Chris Marino for a wonderful and enjoyable experience when I purchased my new car from him recently. He was very kind and knowledgeable and most of all, no pressure. I am extremely happy with my car and would definitely recommend them highly to anyone who's looking for great service!
I was recently at Tomball Dodge with my mom and we spoke to Beverly Moreland. My mom was wanting me to get a certain kind of car that was not the one that I wanted at all. Thanks to Beverly and her support I was able to drive out with the car that I wanted to have. I totally appreciated your help "Beverly" in convincing my mom that I could have that convertible!!!!
Posted: 11/10/2010 • Last edited: 11/11/2010 • Link to this review
Professional and Patient - the salesman, Chris Marino took the time to thouroughly answer my questions. He was great and when I'm ready to buy, I'll call him first! The dealership is also very clean and the lot is well lit. That's important this time of year!
After reading an article about the 2011 Grand Cherokee, I had a few questions. I spoke with Chris Marino and he was very knowledgeable, patient and professional. All qualities I look for in doing business - I appreciated the time he took and that he was not pushy - just informed. When I'm ready to buy, he'll be my first call.
Posted: 11/08/2010 • Link to this review
I visited Tomball Dodge today and was helped by a very well informed and excellent personal named Christopher B Marino. Because of his knowledge on the vehicle I was interested in and the attention I received, if and when I decided to buy my Vehicle. I will definitely Be back to buy one from him!
Posted: 11/08/2010 • Link to this review
I want to thank Beverly for all her help when I came in to the dealership last week. She made my visit a very pleasant one. I will continue to use Tomball Dodge for all my future vehicle purchases!
Posted: 10/26/2010 • Link to this review
I would recommend anyone to Tomball Dodge. Tommy made my purchase at Tomball Dodge very easy. He was very knowledgeable and able to answer any question I had. I have to say I learned a lot about my new truck. He made my experience a great one by focusing on helping me make the right decision without trying to sale me something I didn't want. Tommy made sure that all of my needs in a truck were met, and made sure that I felt welcome. Thanks Tommy!
Posted: 10/13/2010 • Link to this review