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Recently purchased a watch for my wife at Tourneau. And can easily say that this will be my last purchase from them. I selected the watch and was quoted a price. As soon as the sales associate realized I intended to pay with Gift Certificates. The price was set back to the original price. I was very upset. But, what incentive do they have considering I have to make a purchase there because of the gift certificate. The manager was even ruder about that. So I agreed to pay the price and presented the 4 gift certificates as payment plus my credit card for the balance. Paid the bill had the manager note and initial where he was extending the return period. (7 days was standard, my wife's birthday was 7 days away) The transaction was complete and I left the store. The next day I received a threatening phone call from the manager telling me that I can only use 1 gift certificate per purchase and that I will have to return to the store. I had already paid, they accepted my valid gift certificates and now were threatening me with taking it to the "next level". I have never in my life been so upset with a store. The whole operation feels shady. They disappear with your credit card to "book keeping". It really felt like buying a used car.
Posted: 3/17/2007 • Last edited: 1/02/2008 • Link to this review