They were good for the first year or two. Then their pickup times became inconsistent, often times before 6 am. Ok fine, I will put out my trash the night before as the lady who answers the phone tells me. I remind her I am going to have a double load because they didn't pick it up the prior week. Next week rolls around, trash is out, 2 cans this time and 1 bag. they only get half the garbage, one can, one bag. They Leave the other can full. I am paying for a professional service, not for a passive-aggressive sibling to do my trash. F off trash taxi. I'm spending my money elsewhere.
Area Acworth, GA
Posted: 4/02/2018 • Link to this review
If I could rate this place at no stars I would, we've been a customer over a year, on several occasions they missed us, but would come out later in the week to pick up what THEY missed Yesterday, the first time ever since being with them we forgot to put our cans out, the lady that answers the phone wanted to charge us 35 bucks to come get it, she refused to try and work with us to come pick up and wave the fee. They never once discounted our bill on the times they forgot our trash, so the 35 dollar fee makes no sense when a customer had never forgotten to put trash out. She was quick to cancel our service but not quick to give kind customer service, when I asked for a supervisor she claimed she was the only one. Now I see why everyone in my neighborhood complains about them. It's too bad, they have potential to be a very large successful company but refuse to hire decent employees to answer the phone and give good customer service.
Area Acworth, GA
Posted: 1/30/2018 • Link to this review
Do NOT use this company. They will make mistakes in billing and then refuse to give any type of refund or credit to your account. Every time you call regarding billing or any other question or concern you will get a different answer to same question each time you call. I would never recommend this company to anyone.
Date August 2016
Posted: 8/23/2016 • Link to this review
Despite poor ratings, I decided to go with Trash Taxi because they have weekly recycling. I assumed the ratings were just angry people and I thought it couldn't be that bad. It was worse. I don't know if they are in the trash business because they are so unorganized, unconcerned, and inept. I took a chance and got burned. They don't have a clue on routing, pickup days, or follow up.
Posted: 1/02/2015 • Link to this review
I have had the Trash Taxi for my garbage service for sometime and have recently gotten advertisements that appeared to be cheaper. I'm a stay at home mom and did my homework and was happy to discover that the Trash Taxi was the lowest price around- they were cheap when I signed up with them, and they still are! Great value, the customer service- the garbabe man has always been very careful and safe in our neighborhood. I read some of these other reviews, and ???? Of course if you don't pay your bill they take their can back eventually- that is standard everywhere. Very happy to recommend the Trash Taxi and their yellow trucks!
Posted: 8/16/2010 • Link to this review
Horrible service!! Stay away from this company unless you plan on staying with them forever! I found a cheaper company so I cancelled their service. This must have upset them or they are in terrible financial trouble because they owe me a $45.00 refund and refuse to pay it or respond to any of my calls or emails. Really bad customer service!!
Posted: 10/27/2009 • Link to this review
By the recommendation of a relative I ordered their service, which they charged to my credit card the day of my call. Three weeks later, and quite a few trash bags which I had to take care of myself, I called them, only to have them ask me who I was. I canceled the service immediately.
Posted: 10/20/2009 • Link to this review
Customer service was the pits. When we got the service, they wanted to charge us to bring out a can. When I called to cancel the service, the lady on the phone was rude and hung up on me when told her I had already signed with another company. They then came and picked up the can a week before I my new service was supposed to begin. They took the trash that was in the can and dumped it into the middle of my driveway and charged me $30.00 to do it.
Posted: 6/10/2009 • Link to this review
Trash taxi never gave me a garbage can I had to supply one, then they stuck their sticker to it. Now that I wrote them to stop using their service they go and steal my can.
Posted: 8/18/2008 • Link to this review
we signed up with trash taxi b/c they said they picked up recycling. after a month of no pick up canceled the service. it has been 3 weeks of calls to get can picked up. still have not, all we get are excuses. Going to Baxter for trash removal they are nicer and more helpful. I would tell anyone to stay away from Trash Taxi
Posted: 5/21/2008 • Link to this review
I have had great service from trash taxi. I have had many extra things picked up from my house and it has been no problem for trash taxi. Also, the extra amount to pick up the mattress and box springs was very reasonable.
Posted: 2/08/2008 • Link to this review
* 24-Hour Service Available