From now on we will fill our trophie and engraving needs thru Butler's. We took three plaques in to be engraved to Tri-Star. They never called me with price or when I could pick up. When I called the guy I needed to talk to was never there and never called me back. This is supposed to be the owner! When I finally got him on the phone he had not even started or put together a quote for our order. After three weeks!!! When i was rightfully upset about this,with only 6 days of school left, he said he "didn't have to bother doing this at all". Can you imagine??? What customer service. I really cannot remember why we went to Tri-Star in the first place. Butler's can process these orders, they pride themselves on customer service and their location is far more convienent. Live and learn. Never again Tri-Star.
Posted: 5/18/2010 • Link to this review