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Rick came out from Trotter, he was very professional and pleasant to talk with. He took time to explain why the problem occured and made me feel comfortable that my home was not going to collapse anytime soon.I would recommend Rick Wright and Trotter Company to all my friends and family. Thank You! Martha English
Posted: 5/15/2012 • Link to this review
Purchased house in 2008 that was built in 1984. House built on a hill, therefore the foundation was built on filldirt. Back left corner of slab had settled at some point during original owner's ownership. They therefore had four piers installed to stabilize that part of the foundation. I was not comfortable with the current piers, it seemed as though the foundation was still settling. Called up several foundation repair specialists, and Trotter Company showed themselves to be the most professional. They took a couple of days to sink in seven piers back in early March 2011. Then after letting the piers fully "absorb" their new surroundings for a few months, they came back to the house to conduct a floor elevation mapping of my basement. I can then compare the current readings to future readings should I believe it necessary. This way Trotter Company and I can know how well the piers are holding up over the years. The piers have a lifetime gaurantee that is transferable to future homeowners. What more could I ask for? Thank you Trotter Company, and thank you Bruce Bowen (the Site Supervisor). Bruce was instrumental in answering all my questions, alleviating concerns, and making sure everything came together - A true professional. As for any criticism, it would be that Trotter Company's web site information and their Catalog of Services informatin were not up to date. This did create some confusion and concern for me until I was able to clarify with Bruce.
Posted: 8/22/2011 • Link to this review
We had a dehumidifier installed by Trotter (Brandon Woods tech) in June 2011. There was an immediate noise problem as he had put it directly below a bedroom. He moved the dehumidifier on July 1. He was in a hurry because he was leaving for the holiday weekend with his wife and no kids. The pipe which connects the dehumidifier to the extraction pump (to move the water out of the house) was not seated & leaked. Unfortunately we did not find it for several days. By then it had spread throughout the workshop, into stored lumber, under the wall and into the next room, where it flooded the new stack of drywall just delivered on July 1st for refinishing a basement room. Trotter was closed for a long July 4th. I reached Greg, the sales guy, but no one came out. We cleaned up the muddy, heavy, smelly drywall mess ourselves, got a shop vac to suck up the water, and spent the weekend cleaning. Brandon came out eventually and saw the water trail, the remaining drywall mess, the new mold damage to the wall & support post, the items damaged that were on the floor in those rooms, etc. He said he would take care of it. I insisted on a drip pan and sensor for the next time the pump fails. July 18th, Trotter's first corrective action: 2 incorrectly sized drip pans from a big box store and a sensor. As for the damages, he said "THERE IS NOTHING IN TROTTER'S CONTRACT THAT SHOWS ANY RESPONSIBILITY FOR DAMAGES CAUSED BY INSTALLATION. WE WILL NOT DO ANYTHING FOR YOU."
Posted: 8/02/2011 • Last edited: 5/12/2014 • Link to this review
My basement flooded in the september 2009 floods. We were convinced it must have been a one-time deal. After months of water every time it rained and trying different things that all failed, we got estimates on basement systems from one other company and then Trotter. The Trotter salesman did not try to sell me anything I didn't need and helped me determine what I could omit based on the expense without compromising the job. Their price was reasonable - much less than the other estimate. In April 2010, they put in the system that catches any water that does make it inside and routes it to a sump pump in our garage. The work was done faster than expected, the crew was beyond helpful and cleaned up before leaving. We have not had a wet basement since, but we never really knew if water was actually coming in UNTIL last weekend. We were outside the morning after a big rain and physically saw the water drain from the sump pump. Thrilled is all I can say. I would use them again in a second.
Posted: 4/20/2011 • Link to this review
After moving into a 30 year old house, I experienced some water issues in my basement. I called Trotter because of their commercials and website. Within a few minutes the rep told me I needed an interior drain and sump pump for about $3000. I asked if there were other options and he basically said "no". Luckily I got a second opinion and simply adusted a few things in regards to the drainage outside my house. Trotter probably does good work, but you should make sure it is needed before spending the cash.
Posted: 10/14/2010 • Last edited: 5/12/2014 • Link to this review
I have never seen a wet basement, crawl space or even a settlement problem that was not caused by or accelerated by unmanaged storm water (landscape drainage or roof drainage). After more than 80 years in the "basement business" Trotter reps are trained to check for drainage issues first and you can see by the many "thanks for recommending drainage improvement" posts we have received on Kudzu (and hundreds more in thank you letters addressed directly to me) that we recommend drainage improvements on virtually every job we visit. I am not sure why drainage problems were not pointed out to you but I am anxious to see your particular circumstances. Since Kudzu posts are anonymous, I can't research your inspection without your address, if you will get that to me at 770-458-0810, I will be happy to revisit your property and double check our representative's assessment of your problem. Thank you for taking your time to post your concern. Mike Trotter.
We were having some foundation problems due to poor stormwater drainage and so we had Trotter come out to give us an estimate. The guy who came out was prompt, very professional, and took a thorough look at our house, even going all through the crawlspace. He was very upfront and honest, saying that our problem was something a general contractor and landscaping could handle. He explained in depth what he saw, and was so nice in answering my questions, even after he knew we wouldn't be hiring them! I appreciated that honesty so much!
Posted: 7/15/2010 • Link to this review
Trotter should be the first call to evalution of your basement concerns. I was told by another "Acworth company" that I had efflorescene on my basement cement blocks; wood rot on the ceiling; spiders and insects;severe mold problems; spreading rot that could be destroying; underground seepage; cracking foundation; and water that would deteriorate the cememt blocks; and hydrostatic pressure that would crack my walls and floors. I was given a quote of over $10,000 to fix my extensive problems. This would consist of outside drainage 8 to 12 inches underground; jackhammer the cement floor about 1 foot around the inside foundation; install drain pipes and put in a sump pump; seal all cracks; kill all the mold in the wood; put a ventilation system in my unfinished basement. I have two small areas of my basement that are about 4 feet underground with the rest near ground level or above ground level. I had some leakage in a small area during the 100 year floods, plus some damp concrete in one area of the basement and wanted an evaluation of the basement. It has never flooded in the 18 yrs living here. They used scare tactics and offered discounts to strongly try to encourage me to purchase their system. Trotter said these items are not necessary at this time. If I decided to finish my basement, I should install interior floor drains and moisture barriers on the walls to provide a waterproof basement. THANKS JOHN...YOU SAVED ME THOUSANDS. 6/2/10 CSP
Posted: 6/02/2010 • Last edited: 6/16/2010 • Link to this review
I set up appointment, and waited three weeks for an open date. I asked to be put on cancellation list, that was a waste of time. The morning of appointment, the tech call me and said there was a mix up, and asked if he could come out on the following Mon. Several hours later another tech call and said he was waiting at my house, and why wasn't I there. I told him about the first call, he said he would call me back. He never did. Also, a no show on Mon, without a follow up phone call either. If this is the treatment before they get your business, I tremble to think what it would be like after they have your money.
Posted: 3/30/2010 • Link to this review
This type of service is simply not acceptable at Trotter Company! After more 80 years in the "basement business" in Atlanta we know how valuable our customers time is. It is our goal to be on time for all appointments; inspections or job installations, and 99.9% of the time we are. Kudzu posts are anonymous, so I have no way to contact you. If you will contact me at 770-458-0810 I will do everything in my power to make things right. I apologize for the delay in a reply; I am recovering from back surgery. Mike Trotter.
After the Great Rains, our basement constantly flooded. Trotter identified and treated only the areas where water was entering. During installation they also threw in a couple extra feet not in the original quote. Within a week of their treatment we had a heavy thunderstorm, and not a drop entered the basement. I can't describe how good it felt to not have to haul out the wet-dry vac and sump pump. Heck yes I recommmend them.
Posted: 3/24/2010 • Link to this review
They knew we flooded everytime it rained and called us when they had a cancellation. The men were very considerate and professional at all times. They came back the next day to test their work. Very happy and never have to think about our basement flooding again.
Posted: 2/13/2010 • Link to this review
Rick Trotter came out to look at the water seepage we were getting in our unfinished basement. He said that the Trotter solutions were too expensive for our situation (never going to be a finished basement) and said that it is not a structural threatening problem. He gave us some other ideas on solutions instead. Good to know they would rather make you happy than sell you something.
Posted: 2/01/2010 • Link to this review
The system Trotter and other similar companies install does not fix the real problem most homes have, which is poor drainage, downspouts dumping directly against the foundation, and improper construction. Their system merely catches water that gets into your basement and than diverts it to a pump which pumps it outside. They also install a fan that continually draws out air from you basement. (Air that you have paid to heat and cool by the way). For this rather crude "system" they charge many thousands of dollars. In some cases there really is no better solution, but I have seen quite a few cases where the problem could have been solved by simply running drains off the downspouts and maybe reshaping the contours of the yard to divert rainwater AWAY from the house, before it even enters your home. In my opinion they take advantage of the ignorance of homeowners and will always try to sell your their "system", which is really no more than a backwards engineered Rube Goldberg fix.
Posted: 1/30/2010 • Last edited: 2/08/2010 • Link to this review
As you state in your assessment of remedial basement systems "in some cases there really is no better solution". To the average homeowner an exterior waterproofing system is simply way too expensive solution in all most every case! Existing homes have mature landscaping (shrubs, trees and lawns etc.), additions (bedrooms, family rooms, and porches etc.) and pavement (driveways, sidewalks, patios and porches etc.) that would all have to be demolished to access the foundation walls to be re-waterproofed from the exterior. Exterior re-waterproofing can easily cost over $50,000! Trotter Company's basement/crawlspace system is the only sensible solution to most wet basements/crawlspaces. Our new basement system (patent pending) is the only system in the world that immediately collects foundation seepage in a concrete gutter and removes from your home. Other basement systems simply direct the seepage into the soil under your basement floor using perforated drains (like a septic tank system). This wet soil under your basement floor allows moisture to constantly evaporate into your basement, dampness problems, are sure to follow.
Concerning drainage issues, as you can see by the many "thanks for recommending drainage improvement" posts we have received on Kudzu, (and hundreds more in thank you letters addressed directly to me) Trotter recommends drainage improvement on virtually every job we visit, whether it is foundation infiltration or a foundation settlement. I am not sure why drainage problems (landscape drainage or roof drainage) were not pointed out to you but I am anxious to see your particular circumstances. Sometimes after heavy rain it becomes obvious that more than simple adjustments to gutters are needed to keep water out. Since Kudzu posts are anonymous, I can't research your inspection without your address, if you will get that to me at 770-458-0810, I will be happy to revisit your property and double check our representative's assessment of your problem. Thank you for taking your time to post your concern. I apologize for the delay in a reply; I am recovering from back surgery. Mike Trotter.
*Thank you, Mike Trotter, for the explanation! I'm quite certain Trotter is worth the wait. We hope to see someone in the next couple of weeks. (PRIOR REVIEW FOLLOWS) The only thing I can rate so far is "service", so I gave the rest just "average". That isn't fair since I haven't had work completed yet. I'm also a bit frustrated there is no way to email a person. I'm surprised at all the posts that indicate "professionalism" with the staff. I haven't been past the phone operator yet! Understanding the current flood situation, we made an appt. for Dec. 29, 2009. I called on October 19th to get on a Waiting List. I decided to call today to confirm the 12/29/09 appt. and to see if I was still on the waiting list. To our surprise, the appt. has been moved to January! No notification and the lady on the phone did nothing to even try to help. Simply said "we had a lot of temp help here during the flood". Humm - so the customer isn't notified that the appointment had to be moved? Trotter was, and possibly still is, my first choice, but I can't seem to get them here. We need our basement back!
Posted: 11/16/2009 • Last edited: 11/23/2009 • Link to this review
I have managed Trotter Company for almost 40 years and I have never seen a rain that even came close to the flood of 9-21-09. According to the Atlanta Journal and Constitution: "if a 500 year rain was a cup of coffee than the rain of 9-21-09 was the pot"! In the first two weeks after "The Rain of 09" trottercompany.com received more than 5,000 hits! I am sorry if Trotter dropped the ball with "wetinga" but we are trying extremely hard to do a good job. What separates our company from the rest is we are not concerned with how much new work we can sale because of this flood; we are absolutely concerned with getting to our past customers who had water in their basement from this flood ASAP. For two very important reasons; 1. If our system failed we can see what happened and we will know what to do to fix it (less than 1% of our installations require service). 2. If the basement is leaking from an area not treated or if flooding is due to poor landscape drainage we can point that out to our customers and they understand why they need additional work (more than 99% of our service calls result in addition work). Either way our customers know they can trust us to come to their basement quickly if they have a leak and that we will treat them fairly no matter if they covered under our warranty or if they need additional work. That brings me to our new customers; let me reassure you, you will be glad you waited on Trotter. Our new basement system is the only system in the world that immediately collects the basement seepage and directs it out of your house. The other basement systems direct the seepage into the soil under your basement floor through perforated drains. This reservoir of water under your basement floor constantly evaporates into your basement, dampness problems are sure to follow. Trotter, we are worth the wait! Don't forget about Trotter's new Temporary Waterproofing System (patent pending). It installs in minutes and will automatically vacuum out your basement seepage until we can install our permanent system.
With the recent rains my sump pump emergency battery backup stopped working. Mke Trotter responded in a very timely manner not once but twice. My problem has been solved thanks to Mike. I highly recommend Trotter to anyone having basement water problems after the extensive rains we've had. bm
Posted: 10/16/2009 • Link to this review
Several years ago, I had water problems in my basement and hired Trotter to fix them. Trotter advised me to install a system that consisted of a drainage ditch dug next to the concrete walls, where any water that might leak into my basement would be carried away. Both the salesman and the workmen were prompt, courteous, and very professional. A few months ago, I discovered a small amount of water at a corner. I called Trotter, and a representative came out and diagnosed the problem. The problem was repaired two days later, at no cost to me. I have recommended Trotter to others and will continue to do so. It is a superb company.
Posted: 9/23/2009 • Link to this review
At Trotter Foundation Repair, we are carrying on an old family tradition that started in 1929. We have more than 40,000 satisfied customers. Trotter is by far Georgia's largest foundation repair and waterproofing contractor with more than 70 full-time employees. We specialize in Basement and Crawlspace Waterproofing, Foundation Settlement Repairs, and Storm Water Management.
-Backfill on Stud Walls
-Wall Vapor Barrier
-Wall Pre-Finish System
-Floor Capillary System
-Closed Crawl Space
-Trash Pit Testing
-Composite Slab Piers
-Composite Foundation Piers
Only the Trotter Company Dry-Tec Basement System collects and immediately drains all storm water from your basement. No need for an expensive dehumidifier; savings of up to $1,600.00, no monthly electric bill of $30 to $40 to power the dedumidifer , no maintenance charges, and you never have to buy a replacement dehumidifier. It boils down to a life of the system savings of over $10,000.00! That's BIG GREEN in anybody's language.