Displaying 31-45 of 56
Several years ago, I had water problems in my basement and hired Trotter to fix them. Trotter advised me to install a system that consisted of a drainage ditch dug next to the concrete walls, where any water that might leak into my basement would be carried away. Both the salesman and the workmen were prompt, courteous, and very professional. A few months ago, I discovered a small amount of water at a corner. I called Trotter, and a representative came out and diagnosed the problem. The problem was repaired two days later, at no cost to me. I have recommended Trotter to others and will continue to do so. It is a superb company.
Posted: 9/23/2009 • Link to this review
For those of you who think having your basement waterproofed by Trotter Company means you can sleep at night knowing that either your basement will be dry in the morning or that the company will take care of you if it's not, you may want to think again. Six or seven years ago, I hired Trotter Company to waterproof my basement and after getting over the shock of how much the system cost, I was assured this was an investment in my piece of mind. And, until the recent torrential rains, my basement has been dry (obviously due in part to our lengthy drought). However, as I learned this morning, my piece of mind was nothing more than an illusion because not only did my 1,200 square foot, finished basement take on 3-4 inches of water this past Monday (9/21), but I was informed that even if Trotter's state-of-the-art waterproofing system had been overwhelmed by the amount of water we had, there were surely other areas/reasons that also contributed to the water coming into my basement. So...they assumed NO responsibility for the damage caused, and oh, by the way, to make me "feel better", the rep said, most of the calls he's made are hearing the exact same thing! Long story short, when you are told not to worry once you spend thousands of dollars with Trotter Company to have your basement/home waterproofed - you may want to buy flood insurance anyway.
Posted: 9/23/2009 • Last edited: 5/12/2014 • Link to this review
With our reputation it is easy to understand why many customers don't read our agreement because less than 1% of our jobs require service work! At Trotter Company, we warrant the areas we treat. We do not warrant areas we don't treat, and we require customers to initial that they understand this.
A word of caution; many customers decline the drainage improvements that Trotter suggests for their property because our competitors largely ignore this critical aspect of water control. Customers disastrously assume that because our competitors ignore drainage it's not important. If storm water is allowed to flood against your home's foundation you will have serious trouble in extreme rains, the least of which is a flooded basement! Bowed or collapsed basement walls or severe foundation damage will follow if you ignore storm water flowing/ponding against your foundation.
The reality is that it's impossible for any waterproofing company to provide flood insurance, and none do. Only the Federal Government has the resources to provide flood insurance, and we urge all homeowners to purchase flood insurance in our agreement.
The least expensive way to improve your chances of a dry basement is to have your system and the drainage around your home checked by Trotter Company once a year. This is especially important if you have a sump pump.
Had it not been for the waterproofing system Trotter installed in my basement 2 years ago, I would have come home to 5 plus inches of water and a totally destroyed basement including my beautiful hardwood floors. The best investment I have made in years. I have since given Trotter's number to the five neighbors who came home to flooded basements. THANK YOU THANK YOU THANK YOU!
Posted: 9/23/2009 • Link to this review
Great experience, though limited. Gentlemen named Clancy came out to our 1920s in-town home in the Ansley area. He arrived on-time and was very kind and accommodating. He found no causes for concern and recommended a few warning signs to keep an eye out for. He even recommended another less expensive contractor for some minor floor support work (outside of their normal "major" work) if we thought necessary. I will definitely use Trotter if I our home calls for any foundation work in the future.
Posted: 4/27/2009 • Link to this review
Greg came by to look at the foundation on our 80 year old house. He was honest and told us that we didn't need any work done for structural reasons, only cosmetic. He gave us a good idea of how to go about the work and what it would cost, making our decision making process easy. I would highly recommend based on the estimate I received.
Posted: 4/03/2009 • Link to this review
We had a flood in our basement, coming up from the floor, and called Trotter based on recommendations from several friends. Since our basement is finished, finding the cause of the leak was our biggest concern. The tech that came out had no tools with him-not even a flashlight! He appeared to have no clue. We gave him very thorough information and his only response was, "Well, I really don't know but if you install our system for $5000 that will fix it." I kept trying to tell him that if we don't find the CAUSE of the leak, it will keep happening! It felt like a sales push, not a solution. UPDATE: Mr. Trotter himself called and offered to come out personally. He was willing to listen to what I had to say and I appreciated that. While we had already gone with another company, I think it says a lot that they were willing to listen to feedback and try to make it right. An ability to followup and listen to complaints as well as compliments is very important. Thanks.
Posted: 3/10/2009 • Last edited: 3/22/2009 • Link to this review
I am sorry our service did not live up to your expectations (or mine) and thank you for talking with me. Your insight allows me to remind our inspector that if he ever has any doubt as to the exact cause of a foundation leak that he is required to make an appointment at the property owner's convenience for me to personally inspect the problem. And to offer again, that if at any time you would be interested in using my 40 years of experience to diagnoses your problem, it would be my pleasure! Again thank you for your time and I will make every effort to insure your experience with our company is not repeated.
I bought a foreclosure that needs LOTS of work. I wasn't even there that day and the crew went over and above the call of duty! My project manager for the house was AMAZED at the job they did. If you need foundation work don't think about who to call, just call Greg McManious 770-639-0810 and you will be so happy with the price and the service!! Thank you Trotter!!
Posted: 2/11/2009 • Last edited: 5/12/2014 • Link to this review
We had a finger space leak in our basement. My husband tried some diy work. It seemed to fix the problem, but we wanted an experts opinion. When Greg from Trotter came out and inspected everything he said we did a good job. His services were not needed. He could have said other stuff needed to be done and charged us a minimum of $2800, but he was honest. We really appreciate that kind of service, especially these days.
Posted: 1/08/2009 • Link to this review
I called Trotter based on word of mouth and their ads. I had a flood in my basement and their representative met me, showed me where the problem originated and what all was involved for them to correct the problem. However, I did not hire Trotter because the representative told me, "You really don't need us at this time." After telling me all that would be involved for them to correct the problem he told me that all I really needed was to buy three 'French drain pipes' and take the water away from the house. He said, "Mr. Trotter teaches us to always ask ourselves, "What would I do if it was my home?" Even though I have not used them yet, that alone will make me a customer for life should I need their services. I was very, very impressed with their representative, the time he spent with me and educating me not only on Trotter as a company but how I really did not need their services. He could have very easily made a sale and I never would have been any wiser. This speaks volumes to me on the integrity of Trotter Foundation Repair. I have already shared this story with family and friends. Bobby
Posted: 9/15/2008 • Last edited: 5/12/2014 • Link to this review
They don't nickel and dime you, the cost is what they quote. They were the best price and great customer service. Who says you can't have the best price, quality and service??? The crew were in and out in a day and left the basement cleaner than I had it before they came in to do the work. I would and have recommended them!
Posted: 6/05/2008 • Last edited: 5/12/2014 • Link to this review
I still have the written estimates from your company. Sorry you have forgotten the situation or perhaps you were unaware of it. And no drilling had even been started so your response of a trash pit is not valid This was the initial estimate signed by Greg and then a William C. (last name looks like Trotter, but I am not sure, could be Truitt. Two days later one of them came back and said sorry, it would be $3000 more. We just do not believe that after a price is agreed upon, contract signed, that a company should come back and change their minds. Yes, I understand that if something is discovered during the project then yes the customer should pay more. This was not the case.
Posted: 3/20/2008 • Last edited: 11/10/2008 • Link to this review
In rare situations (much less than one percent of homes) trash pits (buried logs, stumps, boulders, construction debris etc.) are located under homes. Sometimes we in counter logs/stumps near the surface or we can tell that our piers are hitting stumps and logs as we drive them. This is the best case scenario because the home owner can decide right then and there if the house is worth the cost of digging out the trash pit or bridging over it with huge I beams. Sometimes, especially on the deeper trash pits, we can't tell if we are hitting decomposed logs or good solid red clay, they can both feel the same twenty feet down. Stumps, logs and big boulders, in particular, prevent driving the foundation piers to bed rock or stable strata and to prevent future settlement the piers must be driven to bedrock or dense stable soil. The few trash pits we have dug out (5 in 35 years but due to the drought we have seen three in the last six months) have ranged from 12 to 22 feet deep! It can be very expensive to dig out the mass of tangled logs and stumps, haul it off and pay to dump this code violation of a mess! Of course all the logs and stumps that were hauled away must be replaced with clean fill dirt. It is common sense and it is a standard industry clause, found in all piering contracts that the piering contractor will not be responsible for debris buried in violation of code and that there will be an extra charge (as much as $50,000 or more) to remove these obstructions and prepare the backfill for driving the piers. So if we determined that carjoru indeed had a trash pit, we shouldn't be hammered, I believe we should be thanked for discovering the trash pit before the piers were driven! With all of that said, none of our supervisors have knowledge of a situation like carjoru describes and I have not received communications describing carjoru's circumstances. I send a follow up letter to every estimate we do as well as a follow up letter to every job we do asking if there were any problems with the service from Trotter Company. My direct phone number as well as a stamped, return envelope, addressed to me is included. One reason we have such a good reputation is our people know I follow up. If this situation did occur, I am anxious to hear from carjoru so I have a chance to do my job as the owner of Trotter Company; to find out what went wrong and do my best to make it right. We appreciate our customers and as always we have their best interest at hart.
We had a catastrophic flood in our basement which was caused by a construction project next door when the new foundation was poured on top of a storm drain. Mike Trotter personally came to our house immediately, diagnosed the problem, installed sump pumps, and acted as our consultant through the process of handling the situation with the builder. It may sound cliche, but Mike Trotter really cares. He held our hand through a very difficult month long process (which is still ongoing and we know we can count on him to continue to help us) Mike and his staff are professionals who can be counted on. Their service is worth every dime.
Posted: 2/05/2008 • Last edited: 5/12/2014 • Link to this review
We had our house re-piered when when moved in. Their staff was professional and got the work done quickly without getting in the way. Highly recommend them.
Posted: 11/05/2007 • Last edited: 1/02/2008 • Link to this review
Trotter waterproofed our basement a couple of years ago. It has been perfect ever since, dry as a bone. Their estimate was lower than Aquaguard's and Olshan's and unlike the other 2, their solution did not involve putting in an electric sump pump (which would have meant more maintenance, etc.) Plus, Aq. & Ol. each wanted to sell me on a bunch of unneeded services - I didn't get the same hard sell from Trotter.
Posted: 10/09/2007 • Last edited: 1/02/2008 • Link to this review
At Trotter Foundation Repair, we are carrying on an old family tradition that started in 1929. We have more than 40,000 satisfied customers. Trotter is by far Georgia's largest foundation repair and waterproofing contractor with more than 70 full-time employees. We specialize in Basement and Crawlspace Waterproofing, Foundation Settlement Repairs, and Storm Water Management.
-Backfill on Stud Walls
-Wall Vapor Barrier
-Wall Pre-Finish System
-Floor Capillary System
-Closed Crawl Space
-Trash Pit Testing
-Composite Slab Piers
-Composite Foundation Piers
A BBB accredited business, A+ Rating. Proud Member of NARI, the Greater Atlanta Home Builders Association, & the Metro Atlanta Chamber of Commerce. Consumer's Choice Award for Business Excellence 2000-2010. We have the nation's largest NAWSRC (National Association of Waterproofing and Structural Repair Contractors) certified staff. All of our projects are designed, supervised and approved by a NAWSRC certified staff member.
Only the Trotter Company Dry-Tec Basement System collects and immediately drains all storm water from your basement. No need for an expensive dehumidifier; savings of up to $1,600.00, no monthly electric bill of $30 to $40 to power the dedumidifer , no maintenance charges, and you never have to buy a replacement dehumidifier. It boils down to a life of the system savings of over $10,000.00! That's BIG GREEN in anybody's language.