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As one review said, they are much more interested in selling you than solving your problem. High pressure and they never did find out what was wrong with the unit but it still cost me nearly $200.
Posted: 9/26/2007 • Last edited: 1/02/2008 • Link to this review
Came out to do a "service call" special. Talked us into a very expensive filter door that ended up damaging our drain pan. Less than two weeks later we had a leak occur which caused significant ceiling damage. At first they tried to deny responsibility but after evidence was produced they finally agreed to repair the damage but never compensated us for the filter door and drain pan. Unfortunately, would not use them again.
Posted: 2/07/2007 • Last edited: 1/02/2008 • Link to this review
Not knowing who sent this review and after researching our customer calls we do not find anything that relates to this review. According to Kudzu these reviews could be from a genuine customer or competitor. Consumers reading these reviews are not able to see the "whole picture". The reviews are truly one sided. As a company we can only reply back letting consumers know we are a customer service driven company only to provide Exceptional Quality Customer Service. We would not have "talked a customer into" purchasing a filter door. It was probably a necessity. We strive very hard to take care of our customers. When and if we hear of any problems that a customer may be having due to our work at their home, we react to it immediatley and resolve it 100%.
I felt the tech. was not very friendly and did not know about his job and the area of heating and cooling. I will be looking for a company to replace my unit becousae I just did not feel secure with Trinity Air
Posted: 6/14/2006 • Last edited: 1/02/2008 • Link to this review
Just recently it was brought to our attention Trinity air was a merchant on Kudzu.com. We would never not reconize a "un-happy customer". Since we are not able to know who posted a review, it is hard for us to resolve any unpleasant experience you feel you had with Trinity Air. Our number one goal is to provide our customers with excellent service and a well trained, attentive staff. Please give us a call and ask to speak to the General Manager. We work hard to build relationships with our customers to be sure they are 100% satisfied.
Trinity came to my house to fix my heating system system and said that I needed a new circuit board. They wanted $650.00 for the repair. I had another repairman come to my house and change a pressure switch for $70.00. Now my heating system works perfectly. I don't trust Trinity Air and would not use them.
Posted: 6/05/2006 • Last edited: 1/02/2008 • Link to this review
After researching our records and not knowing who you are, I could not find a quote to install only a "circuit board" for $650. Other items would have been included. I question another company driving to a customers home, diagnosing, and installing a pressure switch for ONLY $70. Trinity Air welcomes communication from our customers with our staff to be sure our customers understand exactly what services they are paying for.
Our heat source quit..on the coldest day of the year. Trinity was able to repair/replace quickly. They are always courteous and helpful,
Posted: 2/21/2006 • Last edited: 1/02/2008 • Link to this review
We would like to thank you for your business and response. We know how hard it is to find a Heating and Air company on the coldest day of the year that is able to respond quickly. We were happy to hear you were pleased with your service. Trinity Air is in the business of building lasting relationships with every customer; we are committed to offering you the very best and want to make sure that you are always 100% satisfied so that we can retain your business.
Please call us in the future for all of your heating and air needs.
I had a $350 attic fan replaced in my home and it has never worked properly and the company has been out 8 times to fix it - and it still makes so much noise my neighbors can hear it. They won't return my phone calls anymore. I wouldn't use them again for even a filter change. Poor quality workmanship, incompetent office staff and unconcerned management.
Posted: 10/04/2005 • Last edited: 1/02/2008 • Link to this review
Part of our mission statement is to exceed our customers' expectations by providing Exceptional Quality Customer Service. A service company making 8 visits to help resolve a problem is providing "exceptional" service. There may have been an underlying problem. Our office staff and management is always ready to resolve any concerns our customers have.
* By Appointment Only