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Signed up in April and paid for the year in full to get the 10% discount. Instead of giving me a year's worth of service that I paid for..they crammed in all 6 treatments from April to Dec, so they could then bill me again for another year in January. Called to cancel and told them this reason. They agreed that was not right and that was it. No investigation, no apology..just thanks and goodbye. Also, they never told me that there is a $50 upfront fee for an "analysis" that just happened to come with the first treatment. They threw it into the total..I take responsibility for not reading the fine print..but doesn't this tell you about the company's character. These guys are all the same. DIY or call a reputable local company with values.
Posted: 4/09/2013 • Link to this review
Satisfaction Guaranteed - don't fall for this bull----! For the past 4 years I have begged for this company to do what they claim they can do. I live on the corner lot as you enter the subdivision. Everyone sees my yard. Unfortunately, I allowed this company to continue to talk me into another year. Not anymore. I fired them for the 3rd time. I selected Scotts and my yard, after 3 weeks of treatment with Scotts looks better now than it has ever looked before. TruGreen, please stop ripping people off! Money is too tight to waste.
Posted: 6/23/2008 • Link to this review
Their service is ok but I think it depends on who is applying the chemicals. I have watched the truck pull up, spray the front yard and leave without even going to the back yard. I was a customer for a very long time. The worst part is that after I cancelled and told them numerous times I no longer wanted their services, they continue to call every other day and now are calling my cell phone. I consider this harrassment and will never use them again because of this.
Posted: 5/10/2008 • Link to this review
contacted the company, explained i needed service only on saturdays, they said they could do this, i had a staurday scheduled, (have to be there because of dog in fenced in backyard) so i waited all day saturday, tech never showed up or called, but then the tech came on monday and treated front yard and left invoice stating he treated front , back and sides. he no way could fo treated back if he did he would of got bit by dog, and as for the sides... there is no grass there.. i called and told them i didnt need their services and would find another company and was nto going to pay the bill, i use scotts now and very pleased.
Posted: 9/11/2007 • Last edited: 1/02/2008 • Link to this review
We moved into our brand new house and subdivision 3 years ago and have Chem Lawn since then. Our builder put in horrible quality sod and it was COVERED in weeds. ChemLawn has worked with us to repair the lawn and it is now green and relatively weed free. They also give us watering tips and care tips for the fescue in the back and the bermuda in the front. When our fescue caught a fungus didn't take to the over-seeding and aeration, they gave us a free over-seeding and aeration treatment the next season. I love our technician and he is always patient with my lack of lawn knowledge.
Posted: 5/09/2007 • Last edited: 1/02/2008 • Link to this review
These people killed my plants and trees, never could tell me why I always had weeds, told me one tree died because the soil was bad yet other plants are still living, never shut my gates even though I begged them to, never came the day they said they would never called when they finaly showed up. Broke several of my outdoor lights but refused to take responsability, their service people only work for them because they are not smart enough to flip bugers and McD's. Do it yourself befor you call these people..... or get a junior high school kid, they will know more and do a better job.....
Posted: 7/03/2006 • Last edited: 1/02/2008 • Link to this review
Paid for service and they sprayed the lawn and islands, but my lawn is still dying a slow death, and now my plants have some kind of disease that's killing them all. They need to have people who can analyze problem lawns and fix the problems, not just continue doing work that is not helping anything.
Posted: 4/28/2006 • Last edited: 1/02/2008 • Link to this review
I cancelled my Tru Green service and they still came back to treat my yard one last time. I would not pay and they became very unprofessional. The reason I cancelled the service was because they killed the grass and left many dead spots. Tru green is a rip off!!!!
Posted: 3/15/2006 • Last edited: 1/02/2008 • Link to this review