|Kudzu Category Sponsors|
I won't use U-Haul ever again. A 3 month ordeal with overcharges and mistakes on U-Haul's end has cost me money. This location overcharged a friend of mine, and it took 1 month to get the funds returned. Also, I returned a trailer here that took well over an hour, with the person on duty being MIA for most of the time. One person actually left without being helped. U-Haul in general wouldn't help me get to upper management. Their error charged to me put my account into the negative. I rushed to the bank to put in cash that I borrowed to keep my account in good standing. Because we put money in BEFORE the charge hit and went against our account, they won't cover it. But they admit it's their fault the charge put my account into negative standing. I borrowed money to cover this fee. It has taken TWO months to get the charge on their end reversed. But they are more than happy to issue $40 vouchers to be used in the future. When and Exec. Asst. in MA was told that we wouldn't use them ever, he smugly responded that we could give them to friends and we could use them or not. Google U-Haul complaints and you'll find hundreds of them. DON'T USE U-HAUL!!!
Posted: 1/13/2011 • Link to this review