I've used US Carpet Care several times (referred by a friend) and they've given nothing but professional care. They are very thorough and do a wonderful, clean job. I trust their prices and feel they're very honest.
Posted: 2/10/2010 • Link to this review
From beginning to end the customer service was very helpful. It was like talking to a friend from the very first phone call. They took their time, answered all my questions and were accommodating to my schedule. Most important they were up front and honest.
Posted: 12/16/2009 • Link to this review
I had U.S. Carpet Care out to clean my tile and carpet the other day, The techs name was Chad and right off the bat he was very personable, and profesional. He was very thorough in his explanations for the process he would be using and the results he expected. I was a little sckeptical due to previous experiences but he did all he said and more! I am very pleased with the quality, service, and price and would recommend U.S. Carpet Care to any of my friends and family.
Posted: 12/11/2009 • Link to this review
I called US Carpet Care for same day service, they arrived on time and did an excellent job! The technician was polite and educated me on how to prolong the life of my carpets. I will definately use them in the future.
Posted: 12/10/2009 • Link to this review
I called a few places to check prices and scheduling and these guys gave me the best deal and best time to fit my schedule. The carpet came out great even though I had a bunch of stains and the front hall was pretty dirty. It looks brand new. Definately recommend
Posted: 4/10/2009 • Last edited: 12/14/2009 • Link to this review
I've had my carpets done before and really enjoyed not being "upsold" on anything. I got exactly what I wanted at a price I was not expecting. The walls were left a bit dirty from handprints but I am sure had I asked they be wiped down it would have been taken care of. They showed up accomodating my schedule and I was great ful, I have recomended them to other friends, and know they did well there also. Joseph H. Mission Hills Ca.
Posted: 9/26/2007 • Last edited: 12/14/2009 • Link to this review
I had an appointment for about a month or so and they called me when they were supposed to show up telling me that they are cancelling. Wish I went with someone who showed up and had a little bit of customer service and some manners!
Posted: 8/03/2007 • Last edited: 12/14/2009 • Link to this review
It was unfortunate that this customer has taken this approch and action, since we have been cleaning for her for 10 years! We had an untimley brake-down with equipment and had notified her immediatly, yet she had no answering machine and was not able to be reached at work. We were very accomidating to make this right and she refused to use us on a following day to complete this job to satisfaction. We do everything in our powers to make our customers happy to use us for life! For this instance we are sorry it has resulted in this coarse of action.
* By Appointment Only
* 24-Hour Service Available