Do not use this company!!! I just fired them. I switched over to Cumberland River when they first came to Robertson County. I was sucked in by low prices and free tank rental. When they first started the were very dependable not any more. Horrible customer service, they make delivery promises the cant keep. They love to let you run out so they can charge a fee. Corporate is about as unfriendly as the local office. No one ever answers the phone, you must leave messages in hopes they call you back. I am contacting the BBB today on them - Adams Gas to the rescue.
Posted: 1/11/2010 • Link to this review
I had rented a tank from this company and was under contract to purchase from them exclusively. Every time we called for refills the rules seemed to change; call back when your tank is at 20% or 15% or 10%. I followed their random policies and after calling when I was supposed to the excuses started. On more than one occasion, we were allowed to run out of gas before they found their way to our propane tank. I have recently purchased my own tank and found a new propane provider. Never would I recommend this company and their rude staff to anyone.
Posted: 12/20/2008 • Link to this review
the manager and reception are so rude. They would not service my tank even thought I own my tank. They filled it up last yr. by their mistake. I called for a price on propane and lord and behold they filled my tank next day. Now they are saying its my fault and want service me after I told them to pull out the gas. They acted like I could not get propane anywher else. Got the best Amerigas and so friendly and thorough and honorable, can't say that about the above.
Posted: 9/24/2008 • Last edited: 9/26/2008 • Link to this review
We've found that when you use propane gas to heat your home, it is very important to have a reliable gas company. We've been very happy with their friendliness and service.
Posted: 9/27/2007 • Last edited: 9/24/2008 • Link to this review