Been dealing with Universal Dentistry for 12 years and was very satisfied with my dentures. Two years ago a tooth broke off and after they replaced it, the dentures didn't fit right. They told me I needed them relined, but they were still loose. Went for new ones that were supposed to be top of the line; they make the teeth in wax before making the actual denture. In past years they said the wax teeth were to guarantee that the dentures fit properly. Jaime, the office manager, now says the wax teeth are for 'appearance.' The new dentures were so big I could barely get them in my mouth. Took them back and asked for my money back because I had my old dentures relined someplace else and they fit perfectly. They will not refund my money, they want me to come in and have 'doctor' determine what adjustments need to be made. No amount of adjustments are going to make these teeth fit properly. I guess I'm out $950 because I can't stomach Jaime and her staff. The top set are the new ones.
Area Bensalem, PA
Cost $500 - $999
Date August 2017
Posted: 11/16/2017 • Link to this review
Waited several days for an appointment after cracking a back molar. The pain was so intense that I couldn't eat or sleep. Got to my appointment and waited. Moved into a room and waited. After more than half an hour, x-rays were taken and waiting again. A periodontist came in to take a look. I was thinking about an implant since I am also missing another tooth. The dentist came in. Thought I was going to be alieved of my pain. Only to find I paid $80 for an estimate to repair my teeth. By that I mean replace caps(why?), cap teeth(why?), implant 3, rebuild bone mass(why?), sinus tacking?, and removal of 2 teeth.. Total for all this $21,863. WHAT!! ARE THEY KIDDING? They had a tech explain the costs while the Dentists went off to other patients. I have dental insurance however they don't except it. They wanted to cap teeth just to make them "look better" and the dentist doesn't like porcelain on real teeth. Thing is I left in the same pain I came in with. One call to another dentist and the tooth is out. We're talking implant for that tooth. If you want to throw your money away, visit a Universal Dentist.
Took a couple x-rays, explained why I needed $21,863 worth of dental work. Charged me $80 and LEFT ME IN PAIN.
Area Bensalem, PA
Cost $20,000 - $24,999
Date July 2017
Posted: 7/20/2017 • Link to this review
I went to the Springfield Office. It took 16 months to make my dentures I paid thousands my dentures are still not right when I went for and fix or adjustment and they wanted to charge me. I still never got my receipt for what I paid. They made the wrong dentures I have a medal lower partial when I paid for no medal. Now I have to go to another dentist and pay thousands more. NOT UNIVERSAL any of them they are ALL bad news.
Area Philadelphia, PA
Cost $1,000 - $2,999
Date March 2015
Posted: 2/27/2017 • Link to this review
spent thousands and got several fungus infections. Making a mold for false teeth, the glue hardened and had to be drilled,crushed with pliers and pulled and cut to release it. Took all day. Dentist called manufactor, other dentists and offices for help and found none. This is just one of the horrible experiences I had. I could not get a refund or replacement of the broken dentures. Please do not use these people for your own safety.
Posted: 5/22/2015 • Link to this review
This is the worst dental experience I have ever had. Please do your homework and find someplace else to get your dental work done. Very unprofessional, the service is terrible and the dental work is even worse. Their prices are outrageous and they totally overcharge you. I would not recommend this place to anyone.
Posted: 4/14/2015 • Link to this review
My wife had a horrible experience here. The dentist was always in a hurry and ruined two of her teeth, which had to be repaired/replaced elsewhere. During one visit, there was a gentleman sitting in the chair in the next room...groaning in horrible pain! I have never heard a patient groan in pain like this before!
Posted: 3/16/2015 • Link to this review
Place is very unsafe and doesn't follow OSHA rules. I know people who have been in there offices and the stuff I hear is unbelievable. I would stay far away from here and tell other to do the same.
Posted: 3/05/2013 • Link to this review
I broke my lower back molar and went in for evaluation. I was fully examined by Dr Torrin (no longer there) and was told I would need a crown.The impression etc were taken and I went back 4 weeks later .Putting the crown on was very painful with many adjustments.I continued to have pain and went back about 3 weeks later to complain. The new crown has a chip in it and I was told the crown above has a hairline fracture (which I believe they caused) never had a problem with that crown before.They told me there was nothing they could do for me. I this point Iam speaking to an attorney for possible suit.
Posted: 5/16/2012 • Link to this review
People, you get what you pay for! Have you ever heard of a payscale for dentures, the best and not so best? Crowns for $399? It is too good to be true. After 12 visits to their office for a simple crown, a year and a half later the crown came off and they would not replace it. I have other crowns for YEARS and have never ever lost one of them. JOHN SCHAEFFER, the owner, the phoney guy next to the dentist in their commercials, he has his butt covered. You can't seek damages against him at all! But he is the one who hires the dentists and takes NO responsibility for their actions. STEER CLEAR!
Posted: 1/31/2012 • Link to this review
Wonderful experience in the Bensalem Universal Dentistry office - - . I also had a pleasant experience so I was surprised to see a bad review! (My theory is that you just cant please everyone!) As far as my appointment in Bensalem went, I didn't even schedule an appointment because I had a toothache and just walked in---I was so surprised to be accommodated immediately. The front desk staff, assistants and doctor were all so kind and sympathetic. It was such a fun environment being that it was Halloween and all of the staff were in costume! My tooth was taken care of and the best part is that not only did I leave with NO PAIN but I left with some money left over and a smile on my face! Great experience and I thank you! LaToya Pepperell, Hulmeville, PA
Posted: 11/07/2011 • Link to this review
After going to my dentist for 33 yrs I couldn't afford his GREEDYNESS anymore. I loved the Willow Grove office. Ralph on the phone answereed all my questions and booked my appointment. Everything was clearly explained to me by 3 people (which I thought might be a little overkill) but certainly everything was crystal clear. I loved my dentist. Her name is Dr. Vivian Roknian, she is 100% experienced,knowledgable, & professional. I am experienced with caps (as I have several). Her gentle touch and skillful hands carefull drilled my tooth down without fracturing the tooth. Sandy the Dental Assistant was assisting her. I have never met a DA as skilled as Sandy. She too was extremely skilled and professional. I hope that one day she is able to go onto Dental School and become a DDS. When I was finished, I went to pay and knew that they did not have to build up my tooth....and to my surprise they were honest and upfront with all the charges. I definately will use this office as long as these professionala are working here and have already recommeded this office to several friends. Bottom line: Ethical, Affordable, Professional Denistry. Pat Khan NE Phila.
Posted: 10/09/2011 • Link to this review
i agree with all negative reviews dont let it fool u they pick on this office but believe me its the same in all of their offices. same company. stay away!! Universal dentristry....do yourself a favor....DISAPPEAR!! stole my money too asked for refund...3 months later still dont have it!! CROOKS!!
Posted: 3/18/2011 • Link to this review
the worse place I ever visited for dentistry. It dont matter which office you visit. Went to 2 of offices (willow grove and bensalem) and both have the same qualities. Staff a bit friendlier in willow grove office though. Dr in bensalem office....TRIPPING!!! Prices are not what advertised lots of hidden prices!! Watch Out dont use them you take your life and appearance in your hands!!!! BEWARE
Posted: 3/15/2011 • Link to this review
Unprofessionalism at its best!! Dr in Bensalem office very inexperienced and a bit disconnected and disconcerned with his work and when questioning the Dr credentials and procedure very hesitant,but with coaxing from staff made appt which was cancelled and my treatment halted mid stream and was told to go somewhere else because the Dr didnt feel he had to explain. Very rude. I must have hit on something they r trying to hide. price gouging a routine here. Different prices quoted and then additional charges hidden in bill and or different prices quoted in different offices for the same procedure, Total Lack of patient care and professionalism Be very careful if deciding to use this business. Penny wise..dollar foolish!!!
Posted: 3/11/2011 • Link to this review
I am not typically a review writer, but after seeing the number of negative reviews on Universal Dentistry, I felt compelled to respond. I am confused by the negative reviews. My very first visit to the Willow Grove office was very professional from the moment I walked through the door. We started with an evaluation. A full set of x-rays, followed by a meeting with the dentist, and dental assistant. A plan was laid out, costs were given, and I felt very comfortable in agreeing with the recommendations. I have had approximately five appointments to date, and I have the highest praise for the Willow Grove group. I find everyone in the office to be professional, knowledgeable, and friendly. I am having extensive dental work including implants, crowns, extractions, root canal, etc. Thus far, everything has gone exactly as it was laid out for me. Lets face it. Going to the dentist is generally not on your favorites list because it can cause discomfort, but if dental work is needed, my new friends at the Willow Grove office are in my mind, the best choice I could have made.
Posted: 11/29/2010 • Link to this review