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I have been a client of Alicia's since 2003 on the recommendation of a friend who knew I was unhappy about the chemical damage to my hair caused by another hairdresser. My first visit was so educational and reassuring. I left with my hair looking and feeling better than I thought it could. From that first visit, I became a lifelong client. In Alicia's care, I was able to transition to relaxer-free hair without having to cut all of my hair off. I am so happy with the end result and have never been more pleased with my now healthy hair. All of the stylists are talented (I have been serviced by them on occasion as well). With all of that talent under one roof, I have not needed to go anywhere else. Urban Tangles is the only salon that I trust with all of my hair care needs. I have seen true growth of the salon, having followed Alicia for the last 10 years. The customer service is first class and I highly recommend Urban Tangles!
Posted: 2/22/2013 • Last edited: 6/06/2013 • Link to this review
I started going to Alicia the owner of Urban Tangles a few month ago. When I first talked to Alicia about my concerns she was very nice and understanding. My first appointment and experience was great. Alicia and her assistant did a great job. However after Alicia moved to her current location on East Shadowlawn her whole attitude and customer service has gone downhill. As the month passed by, she constantly tried to pressure me into getting a weave. Keep in mind I was a WEEKLY customer who paid an average of $80- $100 not including tip a week. Her weave process starts at $350. Weave is beautiful on women; however it's not something I am into. She mentioned she wears a weave, I assume to try and persuade me. My experience was no longer a happy one and I was not satisfied with the unprofessional service I received. There are three other stylists in the salon who do a very good job. They work well with their clients and I've never seen any of them try to push extra services on their customers. If you are interested in the salon you do have three other great options besides the owner.
Posted: 1/10/2013 • Last edited: 1/11/2013 • Link to this review
It is my goal to please each client that comes to me. I have obviously failed you. I apologize that it has come to this.
I would like to offer you (Honest14) every single penny (service and tips) back. I will give it all back especially if the service and quality was that bad. You should not have to pay me and anyone else for that matter when you found absolutely no value in what you got.
I have to agree with you that all three of the stylists I work with are great. One who actually trained and acquired her Master Cosmetologist license under me.
"This Salon is Friendly, Professional and the whole staff is very talented in their work! Thank you Razsha for the amazing work that you did on my hair and I will see you soon!"
Posted: 8/23/2011 • Last edited: 10/14/2012 • Link to this review
SIDENOTE about the posting above: A client posted this comment on Facebook about Razsha. I decided to post it on here.
SP: Alicia; My hair was styled very nicely, however I had some comments about the customer service. No one greeted me when I walked in early for my appointment. Finally, sometime after Alicia walked in, I was acknowledged. While having my hair styled, my SP was on the phone handling business. For the amount of money that is charged and the reputation that this business boasts, customers should have your FULL attention while sitting in your chair. We should not have to feel inclined to interrupt your conversation or shoot questions in-between your calls just to get your attention. Despite, some other etiquette issues, overall I was satisfied with my style.
Posted: 7/24/2011 • Link to this review
Thank you for this posting. I am so sorry. I want to inform you that my goal in 2013 in the new location is to improve on the client experience. I hate that this happened to you.
I am an African American woman with natural hair, and the stylists at Urban Tangles do a FANTASTIC job with it. Every single stylist has long healthy hair and they educate clients on how to achieve the same. I have gone to several salons in Atlanta, including the infamous Too Groovy, but this is by far THE BEST! My hair always looks the best and grows the fastest when I come here. The stylists listen to what you want and ensure that your hair looks impeccable when you walk out the door. Their flexible hours are also wonderful. I have had appointments as early as 7am before. One word of advice though: make sure you carve out a lot of time in your schedule on the day of your appointment. They have a large pool of satisfied clients who come weekly or biweekly to get their hair done. So it may take some time for the stylist to get to you, but TRUST ME it's worth the wait!!! The stylists will also work with you to figure out an appointment time that will minimize your wait
Posted: 6/24/2010 • Link to this review
I never felt the pressure as much as I do now to make so many changes personally and professionally. I am determined to be a better person and to provide something that reflects a great service and respects others time. I see how all of these online resources can help and hurt ones livelihood. I want a high retention rate. So, I don't have a choice but to do better.
I recently moved to Atlanta from Washington, DC and I have been traveling back and forth monthly to visit my old stylist. I was recommended to Denishia Nix from my eyebrow stylist and I could not be more pleased. From the moment I arrived, I was taken care of at my appoinment time,and her assistant took time in shampooing, conditioning, and blowdrying me gently. I needed a trim and Denishia immediately analyzed my hair and mad her recommendations. The end result was absolutely BEAUTIFUL. The salon uses great products and the stylist have wonderful business ethic. I have already recommended Denishia to two of my friends. I will be here for as long as I'm in Atlanta. Keep up the good work ladies!!
Posted: 6/09/2010 • Link to this review
Love the salon and stylists. Alicia is great, but Denishia is my hair stylist. They all are great with relaxed or non-relaxed hair. I will never try anyone else at this point. My hair is really healthy and I get so many compliments. Try them, you will not go wrong.
Posted: 2/26/2010 • Link to this review
The salon has grown and now boasts several excellent stylists and colorists. But, as a new client I was pleased to be taken on by the owner/stylist Alicia. My hair was in a bit of a mess, fuzzy and breaking off. And I was more than a little nervous at the prospect of someone new working on my head. But, Alicia quickly put me at ease. She is 100% professional with excellent communication skills. Pertinent questions were asked about products I had used previously, we discussed and decided upon an appropriate relaxer treatment, and the rest is history! I walked out the door a couple of hours later with healthy hair, a gorgeous style, and a list of recommended products to use later on. The atmosphere inside the salon is peaceful, friendly, and nuturing...even for a newcomer. I was able to observe the other stylists, as well. And all of them do outstanding work. Amazing actually! An astonishing array of talent, with happy customers all around.
Posted: 5/09/2009 • Link to this review
This salon has only one stylist but she is excellent. She is highly skilled in cutting, coloring, weaving, and styling. Her passion is focused on restoring damaged hair and maintaining healthy hair. People always comment on how beautiful my hair is.
Posted: 10/24/2006 • Last edited: 1/02/2008 • Link to this review
Alicia is a talented, skillful and knowledgable stylist and hair care specialist. I have gone to her for over 7 years now and I have ALWAYS been extremely pleased with her abilities and professionalism. Is is a very capable stylist. If you want healthy hair, make it a point to see her!
Posted: 10/23/2006 • Last edited: 1/26/2009 • Link to this review
Alicia Igess at Urban Tangles is an excellent hair stylist. She is very professional and attentive to the needs of her clients. Not only is she a great stylist, she is also abundantly knowledgeable in all aspects of hair care.
Posted: 10/21/2006 • Last edited: 1/02/2008 • Link to this review
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