VCA Alton Road Animal Hospital is a veterinary facility based in Miami Beach, FL where your pet's health is our top priority and excellent service is our goal.
Just picked up my miniature dachshund after four days of boarding and was told there's a mandatory charge of $29 and change for a bath they must give the dog BEFORE I TAKE HIM HOME! That's right. An absolutely unneeded service. I wish I'd read CitySearch before taking him there. When asked why the mandatory bath, the office manager, Leila McIntosh, explained that customers complain when their dogs go home dirty. Obvious solution: Make a bath a customer option. Her answer: That's not our policy (sounds like the US Postal Service, right?) It takes me five minutes and less than a gallon of water to wash my dog. This is clearly an attempt to rip off their customers. Avoid, avoid, avoid. If they would do this sort of thing for a buck, who knows what they would stint on when it comes to your pet's care.
Posted: 2/28/2011 • Link to this review