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VCA Pets Are People Too Veterinary Hospital a veterinary facility based in Chamblee, GA where your pet's health is our top priority and excellent service is our goal.
This place is a racket! We had to have a neighbor bring our newly adopted 8 lb dog (fully vetted with all her paperwork) there for boarding while we were on vacation (turns out they were allergic to her and couldn't keep her). In addition to the boarding (which was fine and reasonably priced) - they charged us a $55 exam visit, a $58 fecal test, plus a $33 leptospirosis vaccine (Is that one even necessary? The shelter fostering her didn't seem to think so). PLUS - they called and emailed us on vacation to let us know she has a "rash" on her shoulder and they were afraid is was some sort of bad infection that could spread to other dogs and people and wanted to test and treat it (estimated total cost: $200). I declined. We never noticed anything unusual about her skin and when we picked her up, she looked totally fine. So in total, the cost of boarding an 8lb dog for 5 nights was $235.40. When I mentioned how ridiculous this all was, and how I'd like to talk to a manager or owner, I was told the company is a chain and the owners are in California and the manager would be back tomorrow, but wouldn't be able to do anything about the charges. We normally go to Well Pet Humane (a non-profit vet) in downtown Chamblee and will continue there and avoid this place, no matter what.
Posted: 6/30/2013 • Link to this review
Dr.Jones is not a good vet. He is very dismissive and could care less about what you have to say. They are one of those all about the $$$$ vets. If you do go here (which you shouldn't) do your homework and be prepared with some basic knowledge so that you can turn down the unnecessary stuff. On a positive note the front staff is very nice, but not nice enough to pay super premium rates to a non-caring vet.
Posted: 11/24/2012 • Link to this review
I think this place just automatically runs up estimates that range from $800 and higher. They do unnecessary tests and give you a diagnosis of things that are not there. I left there and went to another vet who basically said all the other things this places recommended was not necessary. Do not waste your time. If you need a good emergency animal hospital - go to Sandy Springs Emergency hospital off Roswell Road.
Posted: 10/28/2011 • Link to this review
I had been taking my dog to this clinic since he was a puppy and I loved the staff, the service, and value I received. In recent years they came under new ownership and seem to care more about their bottom line than providing good pet care. My dog has seasonal respiratory allergies. On our annual visit the tech and the vet tried to convince me that there was something horribly wrong with my dog and that he needed to be sedated and scoped immediately. In fact "he may have to be rushed to another clinic for emergency surgery." When I told them about the seasonal allergies (which had been noted previously in his file!) they insisted that it wasn't allergies even though the symptoms were the same from previous years. Like the other reviewer noted, they also told me that I was 'risking his life' if I didn't leave him there and let them perform their very expensive tests. I was traumatized, crying, and felt completely helpless as I left him in their 'care'. When I picked him up that afternoon it was 'unclear' what was wrong with him. The Xrays didn't show anything. They gave me steroids, a bill for almost $900 and sent him home. It is my opinion that they took advantage of me and exploited my love for my dog to charge me for completely unnecessary and very expensive tests. I will NEVER return to this vet and hope that no one else will have to experience what I went through.
Posted: 10/08/2011 • Link to this review
I can't say enough to thank the nurses and staff and most of all Dr. Pope. He saved my little girl and bought me almost 2 years more with her. Almost a year and a half ago my little Pomeranian got really sick. I took her to 2 different vets and the first one told me I should put her down, she was only 12. the second one told me she had epilepsy because what I told her was happening were seizures and put her on phenobarb. She got sicker. Then I saw the story about the dog beaten with the hammer and how this doctor had saved him. I took her to that vet at Pets are people too, Dr. Pope and he explained she had heart disease not seizures and was having sencompee (?). At first I wasnt' sure because it was somuch to do but I let him do the tests he needed and treat her. She got better within days. he gave her almost 2 years. Thank you Dr. POpe! you and Your staff are wonderful!
Posted: 9/16/2011 • Link to this review
I rarely write reviews, and I even more rarely write bad reviews, but VCA has bothered me for some time now. I have used them for a year now, and it seems like every time I go there, they nickel & dime you to death to get more money out of you. I don't feel like they even care about my pup, only my pocketbook. They called me on a sunday morning to schedule shots, and when I ask for an estimate they immediately start pricing me for the best package they've got (not even mentioning the shots she needs), recommending tests she doesn't need, & trying to sign my pup up shots for which she's allergic. I feel I am overpaying, but that wouldn't be as much of an issue if I felt she was getting adequate attention and that the staff cared for my pup and me as a client. They just don't. After a year of trying to give them benefit of the doubt I am taking my business elsewhere.
Posted: 6/22/2011 • Link to this review
We have a neighborhood cat who makes the rounds to get food and attention. We are doing work in our garage and occasionally she gets in the ceiling. She got up yesterday at 5pm and was still there the following morning. I tried for 3 hrs to get her down and finally did. I noticed something was seriously wrong with her. I tried all morning to call the owner and got no answer. This vet was the only one close that was open so I took her in and explained the situation. They refused to treat her without the owners permission. I sincerely hope that by the time she is treated she will be ok. To deny that animal treatment when I had her collar with her owners name and number on it is absolutely appalling. I will never use this vet and will be sure for quite some time to come to make sure that everyone I know in the area knows of this story so they can take their business elsewhere.
Posted: 2/12/2011 • Link to this review
I'll easily admit that with all the hours, management and process changes that have happened over the last years has made me go looking for alternatives, one thing remains the same. My dogs feel right at home whenever we pull into the parking lot. Comparison shopping hasn't proven to show a better alternative, especially their evening hours (getting less and less). They have great staff leaving, but have great staff remaining as well. All of that said, my dogs tell me where to go. When you have a happy arrival at a vet, you know something's going well. I'd LOVE it if they went back to their practices before all the recent changes. And if they keep changing, I won't have any choice but to find some other alternative. But, happy dogs is what it's all about.
Posted: 5/18/2010 • Last edited: 10/08/2011 • Link to this review
Our nursing female golden retriever had thrown up several times in a two hour period. She had no temperature and was getting around okay, but I wanted to have her looked at. So I took her to see Dr. Pope at Pets are People too since my repro vet was closed. Dr. Pope looked at her, said she was depressed, and needed to be hospitalized. He left the room and then the vet tech brought out the estimated cost. It said the cost would be $1500 or more. I said there was no way we could afford that. The vet tech in the room to let me "choose" which ones of the $1500 I would do. I opted for the shots to stop nausea and vomiting. After they gave the shots, they then told me that the dog could no longer nurse for 24 hours after the shots. I would have liked to have been told that before the shots. After talking to my regular vet on the phone this afternoon, she said it was crazy that they wanted to hospitalize her and then let me "choose" which treatments I wanted to do out of a list of about 25 things. I described my dogs symptoms and she says that my dog will be fine....I seriously question the vets hospitalization recommendation. Extremely expensive and impersonal. Will take my business elsewhere.
Posted: 4/25/2010 • Link to this review
I have gone to this vet hospital for over 5 years. I have 4 dogs I consistently take there for vetting, medical treatments, teeth cleaning, etc (3 dogs are almost 10 yrs old)and have taken many rescue dogs there for treatments. I also get my 4 dogs groomed there monthly. So... lots of $$$ spent there!!! 2 reasons why I am reviewing them now:1. 3 times I have called Dr Pope over the last couple months and asked if he could return the call to talk about my one dog Simba possibly changing his food to a Prescription one. He is being treated by Dr POpe with meds, had bloodwork done just a couple of months ago; and a food change could possibly be a great help for one of his ailments. NOT 1 OF THE 3 TIMES have I gotten a return call about this subject. 2. I asked Roxanne the new VCA mgr there almost a month ago if its possible to receive some sort of a discount: ex's: volume,senior, etc. She said she would check and get back-she never has. Whether the answer is yes or no, I'd like to know! For me, this is very frustrating and poor customer service!
Posted: 9/29/2009 • Last edited: 3/03/2010 • Link to this review
We are going to find a new vet. The service here has become worse over time and the fees charged are outrageous. We chose them because of the positive experience we had with the Midtown location but this location is inconsistent. The staff never remembers us, the receptionists are flighty, and everyone tries to oversell you on stuff that you don't need.
Posted: 5/28/2009 • Last edited: 3/03/2010 • Link to this review
They have always been expensive. Now the are not friendly or 24hrs. A red head girl left me standing in the cold (16 degrees) with two dogs because I was 5 mins early. They could let customers know the hours changed when they call to drop off. My dog needed one booster and they tried to charge for more things. I am looking for a new vet. Very sad about PRP2
Posted: 2/10/2009 • Last edited: 3/03/2010 • Link to this review
Bad experience after another. Only reason I kept going back is because they are open till midnite. It is clear that a good number of people that work there, especially the folks in charge of the kennels, feeding, walking, etc., are there because they need a job, not because they love animals... My dog is always tramatized when returning from there - but yet has no problems when returning from Petsmart. The people at petsmart are awesome and they all love animals. The dog is always hungry, with diarea, with tears and always has to go to bathroom immediately when picked up... all very telling.
Posted: 12/08/2008 • Last edited: 3/03/2010 • Link to this review
I have been going to Pets Are People Too for years. Not only for location convenience, but for the care provided by the management, staff, and doctors. I don't shop around by price - not when it comes to the care of my pets who are my children - so I don't care that they have changed their prices recently for boarding. What they offer is excellent and worth every penny! I think they were recently bought out by a corp. - VCA, or something like that. Their hours have changed - I think they are no longer 24/7. Doesn't matter. I haven't found a staff more caring for my dogs and cat! They treat me with respect and treat my pets with love. One of their newest doctors, Dr. Hooper is fantastic!
Posted: 12/02/2008 • Last edited: 3/03/2010 • Link to this review