We have owned our 2014 Sorento for 5 years and have never needed any repairs until the back door handle came off in my son's hand. I came through Granbury on my way to Fort Worth for an appointment and thought I'd stop and see when they could fix it - thinking I'd probably have to come all the way back to Granbury from Dublin on another day. Ernesto Rivera went out of his way to get my car fixed and on the road as soon as possible and for a VERY reasonable price! I was totally impressed with the Service Department as well as the Customer Lounge that was very comfortable and had everything I needed. Thank you all for the great service and for helping me keep my appointment in Fort Worth!
Posted: 2/28/2018 • Link to this review
I cannot express how grateful I am for the outstanding service I received today. A few months ago I had a small problem and today Shelly Pool went out of her way to ensure I knew what was going on the whole time I was there. She remembered me and we made light of the awkward situation behind us. I did not purchase my current KIA at Van Griffith this go round but I will be back for a trade in a couple of years. They have been great to work with! I'm also the Treasurer for the Optimist Club of Granbury and can tell you Van Griffith KIA has supported our youth over the years. We greatly appreciate their support.
Posted: 7/17/2015 • Link to this review