My family and I have been patients at the Visionworks since they opened a year ago in Lincolnwood and have never received anything but courteous, and what I would even call above average customer service. The staff is knowledgeable and I would recommend anyone looking for a good deal on glasses to visit that location (the only one I have been to), or any of them. Im a customer for life!I had scratches on my lenses (my fault) and I was taken care of quickly (Today) and my lenses were replaced without questions or problems. Thanks!
Posted: 9/11/2008 • Link to this review
I am a having nightmare experience with Visionworks in Lincolnwood! A month after my exam, I still don't have the lenses because they messed up my order. They messed up so badly that they don't even understand which lenses they were supposed to order. No need to say - they were very quick to take my money for the exam, and for the lenses. I also had problem getting the trial lenses from them. So far, I've been there 4 times and called numerous times over the phone. Don't go there if you don't want to go around half blind for at least a month.
Posted: 9/10/2008 • Link to this review