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I went here today to purchase the specialty food that my dog eats. Not many places carry it and I had previously been driving almost an hour out if the way to get it, so I was happy to know that wags a lot carried it. When I walked in, I was surprised because I did not see anyone else. I browsed and as I got closer to the check in desk, I noticed a man sitting at the computer. I laughed and said "wow, I didn't even see you there." He just stared at me blankly. I asked him for the price of a treat that I had in my hand (there are not prices on most things). He took it from me, gave me the price, and handed it back. I browsed some more, picked up a few other things and still no help. I grabbed the food I came for and went towards the register and then put back everything I'd picked up except the food - and I would've put that back if I wasn't out! I handed him the food, he still did not greet me. Told me the total, I gave him cash, and we were done. No receipt, no thank you, no anything. When did we stop acknowledging customers? I didn't need much, but I was the only one there and their employee did not even acknowledge my presence or try to be helpful. I was going to ask him about their baths and daycare, but I didn't because I did not feel my business was appreciated. So, they lost a bigger sale and a return customer. I'll take my money to somewhere that appreciates it!
Posted: 12/23/2016 • Link to this review
Until I found out, after 5 years of taking my dogs here, that their hours change on holidays (dogs only let out for 4 hours of a 24 period). I found this out only because I kept looking at the wagcam one Thanksgiving and didn't see my dogs. When I finally tracked down the manager, it was explained to me that their hours are different on holidays. That's funny- in 5 years, I had never been made aware of that. There was no notice of this policy on their website or on any of their documents. I also thought it was unacceptable that I was paying for the same level of care (meaning the usual 11-12 hours of play and attention) while my dogs were receiving less than 1/3 of that, without my knowledge.
Posted: 4/24/2007 • Last edited: 6/03/2014 • Link to this review
And so do I! The folks at WAG-A-Lot are very caring and professional. My dog, Joe, enjoys being boarded at their facility. If you live in the Avondale Esates/Decatur area, we highly recommend it!
Posted: 1/04/2007 • Last edited: 1/02/2008 • Link to this review
My two dogs, Germs(9) and Matisse (10) have been boarding with Wag a lot for years. The staff is caring and simply fantastic with both of my four-legged kids. I was so impressed when one of the staff members remembered the quirkey diet I had my little min-pin on. It's nice to know I can go all around the world,log on and see the two of them happily playing.
Posted: 11/26/2005 • Last edited: 1/02/2008 • Link to this review
Love the staff who obviously love the dogs. And the place is fun for my dogs, too. Highly recommend especially for small dogs who can get overwhelmed at similar facilities with only one pen full of huge dogs. Four barks!
Posted: 6/28/2005 • Last edited: 1/02/2008 • Link to this review
Our dogs leap out of the truck and drag me into Wag-A-Lot whenever I board them. The staff knows and remembers them even though I generally only need to board them 2 or 3 times a year. The dogs hate to leave when I come to pick them up.
Posted: 4/11/2005 • Last edited: 1/02/2008 • Link to this review
My dog Murphy has been going to Wag-a-lot for about 4 years for overnight boarding and play days. He starts wagging his tail (a lot!) about a mile before we get there. He knows exactly where he's going and can't wait. The staff and owner are great with all the dogs and really get to know each one of them. I totally trust them with Murphy and would recommend them without hesitation.
Posted: 4/07/2005 • Last edited: 1/02/2008 • Link to this review