Nice furniture, good salesman. The personnel were great! No pressure sales and very helpful. The selction and quality are great! I liked the fact that the salespeople were not hounding me. They came when needed.
Posted on Citysearch: 6/19/2012
We ran across the upper end furniture by accident on my way to the bathroom. We did however ask to see dining room sets and we were guided to the upstairs elevator. I guess the general masses are the majority looking for the stuff upstairs unknowingly of the better high end products downstairs. Why us it that automatically the masses goes up the escalator.
Posted on Citysearch: 4/10/2012
Our salesperson was amazing. We explained what we were looking for and she very graciously pointed us in the right direction to browse. It was so nice not to have her hovering or lurking nearby. When we were ready we found her and proceeded to make our purchase( unfortunately we were unable to qualify for credit and subsequently had to leave our choices in their warehouse...alas we are financially challenged). We left with a felling that we would one day return...when our finances allow for it. Thanks to their professional staff for handling this uncomfortable and embarrassing experience with kindness.
Posted on Citysearch: 3/28/2012
Worst customer service I have ever had. I was told I could return a bed if not happy, within 30 days. When I tried to return this rock-hard Serta bed, I was told I could only exchange it and then pay a restocking fee of 20%, plus a refund fee, plus a fee to pick up the bed. They only carry Serta and I certainly did not want another one of those beds. They finally decided to honor what their salesman told me and put through the return (still keeping $319.25). they told me to wait 7-10 days for it to show up on my credit card. 2 weeks later, still no refund. I called and they said they never even processed my credit and told me to wait another 7-10 days. The quality of their furniture sucks, their customer service sucks. I will never deal with Walker again
Posted on Citysearch: 2/21/2012