This is greystone12's TrustRating, which is based on both the number of reviews greystone12 has written, and how many other people have voted those reviews as "helpful." It's a way to quickly to determine the value of any single review or reviewer, because it's based on how helpful greystone12 has been to the Kudzu community.
Have you ever gone to the dentist in pain? Then you get some stuff done and 6 months later the pain is back? That pain is my wallet. Apparently this place can't get the billing straight for the sub par work.