I don't know what tough buyers issue is but it sounds like a personal vendetta which I place no value on. Don has painted several homes for my family and my friends, as a matter of fact he is the ONLY painter we will use because he never uses inferior products and makes the extra effort to make your home or business' paint perfect. You will NEVER have to follow him or his crew around to see if they've done a second coat. Don West is as honest as they come, he's there when he says he will be, if you have questions he will take the time to explain to you why something will or will not work. On a side note, I've known Don for years both personally and professionally. I've never known him to speak about clients the way that tough buyer suggests he did.
Posted: 3/15/2012 • Link to this review
Don West promises, promises, promises, but did not deliver on his promises. My requirements were specific and he assured us that he would do a spectacular job. Some of what his crew did was very good but everything that he could do to cut his cost but make us think he did as we required was not done. Don would have a hard time faking me off since I have been painting and working with professional paint crews for about 50 years. I paid him a very premium price to do a ho hum job. The required second coat of paint was only done on walls that I could prove that he did not paint twice! I bought the best Benjamin Moore and Porter Paints available. The paints can hide most old paint jobs with one coat but the look is greatly improved with the second coat of paint. Don West thought that he could get away with the single coat. It was easy to find small spots on the walls that the old paint was showing. I think that it would be next to impossible to miss the same spots on the second coat! All that being said, his crew were in fact good painters, they just have a leader that will tell the owner one thing and try, try, try to get by without doing as he agreed. Do not use this contractor unless you are willing to be there and inspect every phase of his work! On top of his attempt to beat us out on the job, he went out in town and badmouthed us to anyone that would listen. He was obviously mad that I had caught him and forced him to do the job as he had agreed. AVOID!
Posted: 5/22/2011 • Last edited: 3/15/2012 • Link to this review
I had a $47,000 addition added to my Portland TN home. My general contractor, Modern Structures LLC said that Don West Painting is the best in the area, turns out they were right! Don & his crew showed up on time, did a fantastic job on the paint, cleaned up afterwards, had great attitudes and something that was important to my wife and me, they didn't use bad language. I would highly recommend them to anyone. Michael S. Madden
Posted: 2/23/2011 • Link to this review