My daughter and I went to WVI - they screwed up both our claims - we got my daughters straightened out but mine was never resolved. While standing in line to resubmit my paperwork I watched a poor woman trying to straighten out her claim - coldly they said it is in collections and we can no longer file it. They would not answer her questions. I WALKED in to resubmit my info and they say just don't have it on file -although the collection agency shows they have it on file. I was basically called a liar.I asked - do you think there may be a breakdown with your filing system by chance, because I'm the 3rd person I know of in a short time to have this problem. He got upset and ended the conversation. Now I'm paying a $2000 bill - my insurance will not cover because of untimely processing.
Posted: 11/30/2009 • Link to this review
I never made it to the tests. Went to Steinberg instead. My tests were ordered by 2 different doctors. West Valley Imaging's staff screwed up my insurance authorization. They could not process the 2 different doctors. They were more interested in making excuses then addressing the problem. Not impressed at all.
Posted: 2/11/2009 • Link to this review
I needed a lot of different services last year and was impressed with their professionalism combined with personal attention. They strive to give quality care. They worked with me to modify some of the preparation instructions to make them less difficult. The staff was friendly and helpful. Highly recommend them.
Posted: 6/10/2008 • Link to this review
I had to have some work done at this establishment and i gotta tell you, the staff was very professional and caring. its important in the medical field
Posted: 11/07/2007 • Last edited: 1/02/2008 • Link to this review