Utter nightmare! In 2014 I had them install ceramic floor tile (440 sq). Home Depot farmed this job out to Western States Flooring. Western States left the tile outside and it was stolen. I went to Home Depot down the street and 'somebody' had returned it. Two hour battle to get my tile back. Manager claimed they fired the two employees which was far from the truth. They mixed the grout wrong and failed to put the sealer in it. After the shoddy install was done my grout was 4 different colors. They came and put some grout stain on it which lasted about 3 months. The grout is pulling away, discolored,cracking, there are chipped/cracked tiles and bumps and humps appearing where the actually left small pieces of the old tile. In other words, they never prepped the floor before they put the new tile down. They literately trashed my house, didn't remove the appliances i paid to have moved and cut around one of them. My floor looks like sh**t and I'm going to have to have it replaced. Home Depot charged a total of $4,000. 00 for this small job which looks like a 5 year old did it. STAY FAR AWAY FROM WESTERN STATES FLOORING! I'm guessing the stellar reviews on here were written by employees.
Posted: 3/01/2016 • Link to this review
We also bought carpet through Home Depot Payson and the contractor was Western States. First Home Depot had my incorrect phone number. I called them 2 times to correct the number and once in person but that never got to Western states. Mary at Western States called to schedule install talked to her twice and left her 3 messages with the correct number and the name and number of the person in Heber who would meet the installers. This went on for two weeks, on the day the carpet was to be installed Mary called me on my cell about 11:00am and again read back to me the incorrect number, I told her again the name and phone number that the installers should contact once they were in Heber. One hour later I get a call from my partner and then the installer that they were at my house and no one was there. They did not get the correct info from Mary. This is all going on during my work day in Phoenix. I don't get rattled easily and I have never posted anything before but this sent me over the edge. I felt bad for the installer left him a message and apologized for the inconvenience and communication breakdown. I have not seen the carpet yet but I can only hope it is the right color and right rooms have been carpeted. I will find out this weekend when I am up there!
Posted: 4/17/2014 • Link to this review
DO USE THESE PEOPLE!!! They contract through Home Depot so I would not even recommend using Home Depot for your flooring needs. Too numerous mistakes to even mention here but basically these guys suck! Go through someone else, you will be glad you did!
Posted: 10/23/2007 • Last edited: 4/12/2010 • Link to this review
Western States Flooring Inc. is the absolute best in the business; they did a spectator job on my kitchen, dining room, master bedroom, two bathrooms and showers... The 16' inch tile was something that was important to us in our selection process and we never felt pressured by anyone w/ Western States Flooring Inc.; If anything that listened to what are needs were and accommodated us perfectly. When we have family or friends over we get compliments all the time. We couldn't be happier.
Posted: 10/31/2006 • Last edited: 4/12/2010 • Link to this review