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Wichita Band Instrument Company Incorporated

2 star rating 2 Reviews

(316) 684-0291 Call

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2525 E Douglas AveWichita, KS 67211


  • Wichita Band Instrument Company Incorporated - Wichita, KS -  jeffinmass

    Reviews: 1

    jeffinmass (1 review)

    They are not customer service orientated except to get your money in their greedy hands. I recently ordered a used Bassoon from them on 4/1/15 - when I got it on 4/2/15 (I paid for overnight shipping) it was not playable and had several key issues. I made Steve Slater, who was my salesperson on 4/2/15, aware of the issue and told him that I would be returning the bassoon which I did with UPS on 4/6/15, two day shipping. When I asked when my money was going to be returned - I was told it would take in excess of over two weeks! This might be their normal policy - which they NEVER made me aware beforehand - however, I was directed to their website where it was conveniently hidden. By selling a defective bassoon and not returning my money immediately is absurd - this is not good business practices nor good consumer relations - I will never buy nor recommend any of my fellow musicians to purchase from Wichita Band Instruments.

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  • Wichita Band Instrument Company Incorporated - Wichita, KS -  1stchair

    Reviews: 33

    There are better music stores
    1stchair (33 reviews)

    I've done business at Wichita Band on and off for many years. I got a really good deal on a vintage music instrument. Sheet music is not well stocked. Repair service is okay.

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