Had a great experience at Wisteria Lane. Sales staff was helpful, understood my budget and past flooring issues. They were able to assist me with exactly the right material for my project. Items were in stock, easy pick-up and the installation went smoothly. Main recommendation is to find a good installer to put in the flooring correctly.
Area Ewa Beach, HI
Cost $3,000 - $4,999
Date March 2016
Posted: 5/13/2016 • Link to this review
Dear Customers & Contractors, It has been brought to our attention that some of the negative reviews that you see being posted online about Wisteria Lane Flooring and its materials or our customer service are falsely being submitted by other flooring competitors and their sales staff in our area. Unfortunately Defamation, Libel and Slander seem to be apart of the competitive business world we live in today. We apologize that these business competitors feel they have try and sabotage Wisteria Lane's reputation online in order to steal customer market share. We are not a perfect business and yes, we do occasionally have unsatisfied customers. However our customer's satisfaction with their purchase is very important to us and we uphold to our manufactures warranty. We always do our best to remedy the problem immediately. Our staff is well trained on the hardwood flooring materials we stock and always provide our customers with consistent friendly and helpful customer service. Please take the time to visit any of our showroom locations on Oahu, Maui, Kauai or the Big Island to make your own personal decisions on whether we are the right fit for your next hardwood flooring purchase. Mahalo Nui Loa
Posted: 2/04/2014 • Link to this review
For those posting negative remarks about "Installation"? FYI: Wisteria Lane is a "Flooring Retailer" which means they Sell Flooring Materials. They do NOT install their product nor are they an installation company. Customers are responsible for finding their own installation company. Please address your flooring issues directly to the company that installed your flooring. In the event of product defects; flooring materials are covered by a 25 year manufactures warranty.
Posted: 5/21/2013 • Link to this review
I'm totally thrilled about my beautiful new Tigerwood floors! When I walk into my house I feel like I'm walking into one of those homes I see in a magazine. It's hard to believe how a simple upgrade of flooring can give a space a whole new feel. I purchased my flooring from Wisteria Lane Flooring's Honolulu location this past year and I couldn't be happier about my new floors. They gave me a great deal compared to other places I shopped. Plus I was able to take my time and was given many different samples of color choices to match my homes interior. The staff and my sales person were helpful throughout the entire process. Plus I was able to get matching moldings which most of the other places I went to didn't offer. I LOVE MY FLOORS and will defiantly be referring this business to my friends and family.
Posted: 2/24/2013 • Link to this review
Bought 38 boxes of hardwood, bought extra because they advised and was told that could return it at anytime as long as boxes were unopened. Had 5 unopen boxes left and they didn't honor the return, they were full of excuses, rude after so many unreturned messages we left. Very unhappy with their business. Don't recommend them. Would rather have gone to Home Depot or a another big store with better customer service and return policy. Not worth it.
Posted: 10/18/2011 • Link to this review