Took 4 chairs to be re-caned in January and was told $1000 (!) and one month. By March still no chairs. Picked them up last week and when I expressed concern about the color the cane had been stained, owner became angry, dismissive and rude. Although I had paid half as a deposit by check, I was told the final payment had to be cash. Went back with the cash and tried again to express my concern and how surprised I had been by his "customer relations". He was again dismissive, curt and even took a phone call while I was talking with him. For $1000 one could and should expect more.
Posted: 4/27/2010 • Link to this review
Woodpride has the worst customer service that I have ever experienced. Not only do they overcharge, the man is very rude. I took him 2 chairs to be repaired and refinished. When I went to pick them up I saw that the work was unacceptable and they did not match. I brought it to his attention and he immediately started yelling at me and would not give me a chance to speak. He then told me that I could only get my chairs back if I gave him cash (I had already given him 50% up-front). My experience with Woodpride has been a nightmare.....buyer beware!!!!
Posted: 11/20/2009 • Link to this review
I was a little surprised by the poor reviews because we had a very positive experience with Woodpride. We initially took in a picture of our furniture and received an estimate immediately. Although they are always busy, Hal took the time to explain his process because it is obviously something he is proud of and has mastered over the years. He estimated it would take a week to strip, repair, and refinish 2 antique chairs. He even called to report an additional repair and ask for us to approve it before he continued. He is very enthusiastic about his specialized process and was able to answer all our questions. Maybe it's better to talk to him in person because he's more of a craftsman than a business man; however I found him pleasant to conduct business with regardless. We were extremely happy with the results, the speed and the final price. In fact, we have taken in a table as well. I would recommend this local business to anyone who cares about quality and expertise.
Posted: 9/08/2008 • Link to this review
I called to inquire about purchasing a custom dining room set. I proceeded to describe what I was looking for and within a few moments of the conversation he interrupted me and told me to go to an auction. I explained that I had a very specific idea of what i wanted and he then said that I never know what I would find at an auction. As though my request to have one built was just ridiculous! I asked him if he was upset about something because his tone was so abrasive and condescending at minimum. He then went to list his many achievements about being in business for 34 years and that I haven't been in business for that long and I don't have Best of Atlanta awards etc. I never told this man what I did for a living or what type of money I make, but he assumed that I was just some straggler off the street. I don't normally post to these review sites although I have used Kudzu a number of times. I was pretty amazed to see that WoodPride only had a handful of reviews and they were all negative. Especially for him to have been rated Best in Atlanta the past few years according to him...Go figure. In a nutshell..unless you want to be talked down to and treated with disrespect I suggest you seek elsewhere for your woodworking needs.
Posted: 10/23/2007 • Last edited: 1/02/2008 • Link to this review
When I called Woodpride I was barely through my name before the guy on the phone interrupted me and said "just tell me what you have" and then when I did he was extremely condescending and essentially made me feel like an idiot for not telling him exactly what he needed to know. I said "never mind and I don't appreciate your tone at all" and he said "fine" and hung up on me. Dead to me and I plan to tell everyone I know.
Posted: 7/09/2007 • Last edited: 1/02/2008 • Link to this review
I placed a call to Woodpride to inquire of their services. Within moments of someone answering the phone, I was rudely interrupted before I could even attempt to ask a question - explain the piece that I would like to have had refinished. This could quite possibly be the worst display of an attempt to gain someone's business. Absolutely - unprofessional. I was so appalled - I indicated that I was no longer interested in their services and hung up the phone. I called back to express how awful the phone service was...only to be cursed out and hung up on. I have never experienced such a ridiculous display of unprofessionalism. I would never consider giving these people my business, nor would I recommend anyone else doing so.
Posted: 2/14/2007 • Last edited: 1/02/2008 • Link to this review
When I called to ask if he would be able to fix my pine furniture, he asked, "How do you know it's pine?" Despite the less than friendly greeting, I took my piece for repair. He replaced some worn parts and when I picked it up told me that I should put some wax on the pieces that he replaced. Sorry pal, I didn't realize times were so tough that you couldn't afford a nickle's worth of wax and five minutes of time. I thought that's what I was paying you for. My friends have had similar experiences. Note to Kudzu admins: how about including the word "Woodpride" in the title. Most people are not going to find "Woodprde"
Posted: 2/13/2007 • Last edited: 1/02/2008 • Link to this review