Being new to the area, I needed a repair on my bike. Took it to Xtreme Powersports (the first time) and the shop had it for 18 days. Within 4 weeks after picking it up, the problem reoccurred so I took it back again. After 10 days, I didn't receive a single call from the shop, so I went by there in person to pick it up and go elsewhere. However, was told they just HAPPEN to be working on it that morning but was told the repair would be fixed again (free of charge) so decided to leave it. However, after another 11 days, no word about my bike so I had to follow up AGAIN. Come to find out, I needed more work done. Ha! Who didn't see that coming? Finally, went to pick up the bike and asked for the paperwork on what was done and guy was hesitant to give it to me. Rightfully so..big comment on the invoice stating "customer no fix at this time!!!!!!!!!!!!!!". Bottom line... (1) No communication, (except when they want your money). (2) It seemed like their phones do not make outgoing calls and even if you call the shop, the receptionist will always take a message. (3)Time is not important to them, 3+ weeks is totally unacceptable for any business. (4) Dont ask questions to the staff. They will tell you all they do is take cash and fill out service orders. (5) Paperwork will not be fully supplied or if it is, unprofessional notes will be documented if you dont use their service. To all considering this shop, STAY AWAY!!
Posted: 11/14/2013 • Link to this review