Zerorez is the only Zero residue carpet cleaner. We clean without the use of soaps, detergents, or harsh chemicals. What this means for you is carpets that are not only clean but feel soft, smell good, and are completely safe for children and pets. Get Zerorezified!
Dishonest!!! While Zerorez was cleaning our carpets, the technician offered to show us what he could do with our tile grout. He proceeded to clean a small circular area in the middle of our floor. It looked great, and of course it made the rest of the floor look bad, so we called back to reschedule. We were told that technician didn't work there anymore but we scheduled anyway. When the technician showed, she went around testing the floor by tapping it with a rod. I went in to my (home) office to make some calls when she knocked on the door. She had a panicked look on her face. As I followed her into the tiled area, I immediately saw a huge amount of water on the floor. She was spraying lots of water on the tile and then as she walked backward, she stepped onto an area that had buckled upward a good inch or two. As she stepped on it, the tiles broke. She went out and called her supervisor then told me " don't worry, we'll take care of repairing it" and gave me the office number to call. I called a half a dozen times over the next month to just get the run around and was avoided. Finally, after being very persistent, I spoke to a manager who told me they would not repair it. I cut out the broken tiles and three years later, I still have a huge hole in the middle of my floor which I have covered with a large floor rug. My granddaughter trips on the area and my Mother can't come visit because she will fall as well. I will never do business with this dishonest company again
Zerorez came to clean my tile grout and destroyed my floor by over flooding it with water, which penetrated the grout, causing it to lift and buckle. They lied to me about repairing it, then after many weeks of ignoring and avoiding me, refused to repair it. 3 yrs. later, I still have a huge hole in my floor.
Area Gilbert, AZ
Date December 2015
Posted: 1/10/2018 • Link to this review
Everything was great. However, the price for pet stain removal is quite pricey. The floors turned out amazing!
Posted: 9/22/2013 • Link to this review
We love hearing that everything turned out AMAZING nkallenlogan02!! That is our goal each and every time we pull up to a home. If you haven't had a chance to like us on Facebook and follow us on Twitter, Pinterest and Instagram please take a second and do it so you can be up to date on the latest deals and contests we are putting on. :)
GREAT customer service, did everything they said they would, including their call backs with scheduling. Tech was very professional, cleaning looked fantastic afterword's and I have 3 dogs. They really did a great job and the price was very reasonable. I love my new carpets!!
Posted: 9/21/2013 • Link to this review
This is fantastic to hear happykelli! Thank you so much for posting this review. We are happy to provide the best customer service possible in order to create Raving Fans like you :) If you haven't had a chance to do so please go like us on Facebook and follow us on Twitter, Pinterest and Instagram so you can keep up to date with the latest offers and contests.
Have never had carpeting look so exceptionately fantastic. Would never ever call another service. Love it. From the first call to the tech Jonathan everyone was so polite and curteous. Jonathon was everything in a tech you would want. Explaining what was to be done as well as while it was being done. Super, super nice pseople
Posted: 9/19/2013 • Link to this review
This is great to hear!! Thank you Ann217 for your kind words and review of our company. We truly appreciate it!! If you haven't had the chance to do so please follow us on Facebook, Twitter, Instagram and/or Pinterest. We often spotlight the outstanding technicians and their work, so the next time Jonathan gets recognized you can give him a like :) Thanks again! -Zerorez Phoenix-
Our technician was Phil. He was extreemly friendly and walked us through each room and made recommendations and suggestions. Our carpet and tile looks much better than expected. The tile especially looks amazing!!
Posted: 9/15/2013 • Link to this review
Thank you so much for your review! We strive to provide the best customer service possible. We are proud of Phil and his dedication to this goal. If you haven't liked us on Facebook and followed us on Twitter and Instagram please do so. Phil often will get himself posted on these sites due to his outstanding work and attitude. Thanks again. -Zerorez Phoenix-
Zerorez of Phoenix had 5 star customer service from the first phone call until the last hand shake from our technician, Tyler. We HIGHLY recommend them for a superior job done & treating their customers right! Great value too!
Posted: 9/14/2013 • Link to this review
Lar_65 Thank you so much for your kind words and the review. We make it a priority to provide the best customer service possible. We are also very fond of Tyler and the excellent work he does. If you haven't had the chance to like us on Facebook or follow us on Twitter and Instagram we would love to invite you to do so. Thanks again :) -Zerorez Phoenix-
Great company !! The representative came out and was so friendly, so professional, so helpful. He did a fantastis job cleaning our carpets, gave advice on cleaning our kitchen and bathroom wall tiles. I bought the bottle of cleaner to clean the kitchen and bathroom tile and I am so happy with results.Best results I have ever had with a cleaner.
Posted: 9/11/2013 • Link to this review
Thank you so much lexilexus!! We are proud to provide excellent service to each of out customers.
Service was a bit pricey. Carpet was supposed to be dry after a couple hours but it was still wet after six hours. Carpet also felt a bit rough after it was finally dry the next day. Expected a nicer outcome for the price.
Posted: 9/08/2013 • Link to this review
Kingmom we are sorry that we did not meet your expectations. Our Customer Relations Specialist Raelynn would love to speak with you about our "30-Day Gotta Love it Guarantee." Please call 480-507-2419 and ask for Rae.
John was professional, kind, and more than willing to explain our options honestly before he started the job. He did a fantastic job on the carpets and especially the dog stains on the carpet! I would highly recommend them to anyone. For once the radio ads are correct! We will use them again without question.
Posted: 9/06/2013 • Link to this review
We definitely think of John as a keeper!! We are ecstatic you had such a positive experience and thank you for reviewing it so others can see the quality of the product we have to offer.
Great team of guys came in and did a fantastic Job. Very professional and efficient. Thank you, Jeff Hurst
Posted: 8/28/2013 • Link to this review
We are happy to hear you had a great experience Jeff. We work hard to ensure professionalism and efficiency in each and every one of our technicians. We hope to hear more from you in the future.
My carpets are cleaner than I could have imagined. They got out the three year old black paint stain! the gentleman was kind and explained what he was doing and encouraged me to check his work!
Posted: 8/11/2013 • Link to this review
This was our first time using Zerorez and we are impressed with our carpets. We were thinking we might need to replace our carpets soon but they got them looking brand new again. The texture of our carpets are now soft and fluffy. Thanks so much!
Posted: 8/09/2013 • Link to this review
I had responded to a radio ad for 3 rooms for $119. I only had 2 bedrooms but they are a little larger than average. On the phone, I was told that rooms over 250 sq ft would be counted as 2. I thought that I would be charged for 4 rooms. But Mitchell said nothing, did a great job, and charged only $94. I will call ZeroRez again.
Posted: 8/07/2013 • Link to this review
The service technician was extremely nice and explained everything. The effort he put into pulling out the stains in the carpet was remarkable. Was not just the standard pulling back and forth! He actually was ensuring that the carpet was clean. Continuously asking "how does that look", "do you have any questions"? I am impressed with the level of professionalism. The service was great. Carpets look GREAT. Thanks, Keith
Posted: 7/16/2013 • Link to this review
I cannot thank you enough for coming to my rescue! After another company failed to show up, Zerorez was here within an hour of my call, and made my carpets look brand new! My technician was thorough, timely, quick and efficient. I will definitely use Zerorez again as well as advise my friends to do the same!
Posted: 7/11/2013 • Link to this review
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