I initially had difficulty scheduling an appointment and had to wait a good while before their schedule freed up. However, it was well worth the wait and I'd do it again in a heartbeat! My windows have never looked this good. Seriously. They did such a thorough job. Happy homeowner here! :-) I will definitely keep their number for future carpet & window cleaning needs.
Posted: 8/06/2012 • Link to this review
First I want to say that this company actually never provided any of their services to me. It started when I purchased a voucher from the Living Social site. For $99 they would clean three carpeted areas, 20 windows and one chandelier. I called to book my appointment. They couldn't do me until the next month. I received two emails prior to my appointment but on the morning of the appointment no one showed up. I had even asked my son to sleep at a friends house since they were arriving early. The really strange thing about this company is they don't answer their phone, all appointments are done online or by leaving a message and they email you back. That is if they get back to you. I tried to reach someone by phone after about an hour and then emailed them. I left the house after two hours and then I got a call on my cell phone from their tech saying someone had screwed up the schedule and could he be there in 20 minutes. I was already out doing errands so I asked him if he could come later that afternoon. He said yes and it would be around 3:00pm. Well when I got home and checked my email the office said that he couldn't make it at all that day and could I do Sat. I emailed back that that didn't work for me and that Wednesdays were the only day because of my work schedule. Suffice it to say they have not gotten back to me after multiple emails. I'm going to get a refund, but if this is the way they do business I don't want them in my home anyway. Buyer beware!
Posted: 6/07/2012 • Link to this review