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Jenny and her team do a thorough job. I hired them to do a deep cleaning, and then every other week. She arrive for the estimate late, but kept me updated on her progress via phone. After the estimate she did not follow up with me - I had to call her. That was fine with me, but don't expect her to chase you for business! I came home to pick something up while she and the other two ladies were doing the "spring cleaning," and I couldn't get in the door, because they had moved EVERYTHING. They moved every rug, every piece of furniture, EVERYTHING. They were amazingly thorough. I couldn't believe it. My 1000 sq ft house took three of them six hours to clean, and not because they are slow - they were very thorough. After that, they failed to show up twice and did not call. She stated that she had lost her phone, which had my number. They also kept coming to my house very late in the day, so they were there when I would get home. The last two times they did my house they were very rushed, and skipped things like sweeping and mopping the kitchen floor. Her prices are high, but she USUALLY does more than your average cleaning service. The other problem I had was she kept breaking things. Little things like chipping the finish off of a piece of furniture. If your house if full of delicate antiques, I might look somewhere else.
Posted: 2/21/2007 • Last edited: 1/02/2008 • Link to this review
I called Jenny to get an estimate for a move-out clean. She made an appointment with me, which she did not show up for. When I called her, she said she forgot - no problem, I said and we rescheduled for the next day. I even called to remind her (left a message) and she STILL didn't show up! Very unprofessional and unreliable! If she didn't want the work, she should have just said so in the first place. It would have saved me a lot of waiting around.
Posted: 1/24/2007 • Last edited: 1/02/2008 • Link to this review
KUCB has been the best service cleaning service we have hired. They go the extra mile to make the customer happy. They are reliable and trustworthy. I would highly recommend Jenny to anyone.
Posted: 12/12/2006 • Last edited: 10/22/2010 • Link to this review
After trying a number of cleaning services (large companies, individuals and everything in between), we have finally found a company providing incredible service every time our home is cleaned! They do a thorough job and clean the house like I clean it. My floors have never sparkled so much. We are thrilled with the service!
Posted: 11/27/2006 • Last edited: 1/02/2008 • Link to this review
I contacted this service for an estimate and scheduled an appointment at my home. Jenny confirmed with me via e-mail. Not only didn't she show up for that appointment, which I went out of my way to be on-time for myself, she didn't even bother to call me to let me know she was unable to make it. No thanks!!
Posted: 5/11/2006 • Last edited: 1/02/2008 • Link to this review
Jenny is simply wonderful. She is prompt and amazingly thorough, and more detail minded than I am! She's been flexible about dates when I've needed her to be, and always here when I need her. I trust her implicitly, and she has a key and a code for my alarm system. She's also helped me out when I was out of town by meeting workmen here at the house to let them in and out. It's such a relief to know I have someone I can depend upon for cleaning and whatever else I need.
Posted: 5/08/2006 • Last edited: 1/02/2008 • Link to this review
We called Jenny based on the reviews on Kudzu.com, and have been very satisfied. She and her crew came in for a deep cleaning (we're selling our house), and have been coming back every 2 weeks since. My only regret is that we won't be able to take her with us when we move. As mentioned above, she is a bit of a fast talker, but her focus is on cleaning your house like it was her own. I highly recommend her to you!
Posted: 4/09/2006 • Last edited: 1/02/2008 • Link to this review
I needed a move out cleaning, fast, and kucb was at my home the same day I called. I thought I was getting just a quick clean up, it ended up being a very in-depth cleaning that I was very happy with. Excellent value as well.
Posted: 3/21/2006 • Last edited: 1/02/2008 • Link to this review
Jenny and her group were friendly and professional. The team came in and performed effectively - like a well organized attack on my home in need of a spring cleaning! I would recommend them to anybody.
Posted: 3/20/2006 • Last edited: 1/02/2008 • Link to this review
When I called to inquire about house cleaning. The lady talked so fast I could not understand her and when I asked her to please slow down so I could understand her...she was very rude and then hung up the phone.
Posted: 2/03/2006 • Last edited: 1/02/2008 • Link to this review
I hired Jenny to clean a condo and get it ready for a new tenant to move in. The place was a wreck, and they did a FABULOUS job! Everything one could think of was taken care of. Very professional; I would HIGHLY recommend their service!
Posted: 1/16/2006 • Last edited: 1/02/2008 • Link to this review
Jenny's company is "Excellent". She has been cleaning my home for almost 5 yrs. She cleans your home like it is her own. She and the people who work for her are very trustworthy. Jenny is also wonderful at doing parties. She brings the professional and personal personality to all the guests.
Posted: 11/01/2005 • Last edited: 1/02/2008 • Link to this review
Jenny and her crew not only provide housecleaning services, but can help you pack for a move, help you organize your closets, do gardening, any kind of errand that you need. She is very trustworthy and has energy to spare.
Posted: 10/28/2005 • Last edited: 1/02/2008 • Link to this review
Jenny offers a great house cleaning service and is very dependable and flexible. It is the best feeeling in the world to come home and have my house spotless!
Posted: 10/21/2005 • Last edited: 1/02/2008 • Link to this review